Clinical Associate Program Manager Remote

4 weeks ago

Halifax, Canada Bayshore HealthCare Full time

Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also Canada’s Best Employers Forbes 2023 list. Bayshore Specialty Rx is a division of Bayshore HealthCare.

**About the Role**

This remote position is responsible for managing the day-to-day activities of a team of nurse case managers. Additional responsibilities include education and training of new team members, process development and improvement across Canada, and ensuring team performance by reviewing weekly and monthly KPI targets. Acts as the main contact for all escalations on the team and provides timely resolutions and responses to operational inquiries.

**A Day in the Life**
- Oversees the Nurse Case Managers to ensure all program performance expectations are sustained and monitored.
- Ensure all team performance and program standards including KPIs are met or exceeded.
- Ensure all regional operational occurrences associated with the program are communicated to the Program Manager.
- Ensure workload measures meet performance targets
- Ensure hiring and orientation processes are sufficient to support program needs.
- Responsible for recruitment, orientation, evaluation, and retention of staff.
- Conducts Quality Audits to assure accuracy of workflows and client-specific processes.
- Participates in and/or conducts clinical related calls.
- Attends internal and external meetings with the client
- Assist Program Manager with billing and forecasting
- Ensures ad hoc requests are performed in a timely manner.
- Identifies, documents, implements, and monitors process improvements and enhancements.
- Identify, report and document Adverse Events as per Pharmacovigilance requirements
- Adhere to Bayshore Policies and Procedures
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as key performance indicators for the program.
- Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
- Complete other tasks as requested.

Job Qualification
- Registered Nurse or Registered Practical Nurse (RN/RPN) License
- Bilingual in Canadian French and English is an asset but not necessary
- At least 2 years’ experience in people-management, or other relevant experience
- Minimum two years PSP experience required.
- Strong leadership skills
- Strong organizational and project management skills is an asset.
- Familiarity with PIPEDA and how it applies in a confidential patient environment.
- Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape is considered an asset.
- Experience in identifying and reporting adverse events to health Canada and Medical Information
- Strong strategic thinking and problem-solving skills
- Ability to multi-task, prioritize and manage time effectively
- Strong problem-solving skills and the ability to think under pressure
- Ability to travel as required - own vehicle required
- Reliable, High-speed home internet required
- Dedicated workspace free from distractions

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

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