Is Manager

Salary band

89,700$ - 115,300$

Department

Information Technology (IT)

Language

Bilingualism is a strong asset

The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government. With over 2,100 members including Canada's largest cities, small urban and rural communities, and 20 provincial and territorial municipal associations, FCM represents over 92% of Canada’s population. As the national voice of Canadian municipalities, FCM is an organization that strives to make the communities Canadians live in more prosperous, sustainable, and equitable.

Internally, we are deeply respectful, collaborative, empowering and transparent in our work. We have a commitment and passion for strengthening Canada by achieving results for our communities, our cities, and our workplace, and by sharing our knowledge and experience on the world’s stage, so that others may improve the quality of life in their communities.

**Major Purpose**:
Reporting to the Director, Information Technology (IT) and Facilities, the IS Manager leads a team of Business System Analysts who are working closely with FCM’s business units and the IT team to gather and document requirements, business processes, create functional specifications and implement solutions to meet FCM’s business and information needs. The incumbent provides project leadership and advice around full Information Systems lifecycle including system selection, implementation, adoption, ongoing optimization/enhancements and eventual decommission.

This position also provides support to FCM users on their daily use of FCM Applications, while also providing advice and support on Business Intelligence and reporting tools. In addition, the incumbent plays a crucial role in supporting FCM Departments through Change Management expertise to ensure adoption of new systems and business processes.

The work at FCM includes FCM becoming an even more member-driven organization that balances the realization of its goals with a people-centered approach. The incumbent embodies FCM’s commitment to being a healthy, diverse, inclusive, and anti-racist organization. As a member of the team, the IS Manager leads in a manner that embraces these values, the corporate culture and the passion for FCM’s mandate.

**Key Responsibilities**:

- Manages the team of Business Systems Analysts supporting FCM information systems including but not limited to: CRM, Grants Management, Data Warehouse, PowerBI reporting, Information management, etc.
- Manages all aspects of IS Team performance:

- Assess and balance workload and priorities
- Provide mentorship and development opportunities for the team
- Approve IS team business processes
- Monitors adherence to Service Level Agreement (SLA) and takes corrective action as required
- Monitors and guides IS Team interaction with Super User communities at FCM
- Manages hiring and ongoing performance appraisal process
- Acts as FCM Project Manager resource on Information Systems projects including system selection, implementation, adoption, ongoing optimization/enhancements and eventual decommission. Oversees the work of internal Project Manager, external consultants and ensures the quality of deliverables.
- Provides leadership and expertise in Change Management processes to ensure adoption of new systems and updated business processes in FCM. Engages with FCM Departments leadership as required to facilitate change management actions;
- Identifies and documents FCM’s Departments’ specific data and information needs and scans the software market to assess and recommend the best fit solutions to meet these needs. Works closely with Director of IT and Facilities on procurement of required systems and modules;
- Ensures the maintenance, configuration, enhancement, monitoring, analysis and integration of FCM Information systems to fully support FCM’s business processes and information needs;
- Assesses FCM IT users’ training needs; plan for the trainings and, where required, provides training adapted to users, including the development or customization of user support manuals;
- Oversees procurement and billing function related to IS Systems and license subscriptions.
- Works with the IT team to improve ITS service delivery and the overall quality of the ITS Service.

**Knowledge, Experience and Skills**:

- Post-secondary degree in Computer Science or equivalent level of education and experience
- A minimum of 5 years of experience in business analysis and management information systems design, implementation, testing and integration with a strong focus on CRM systems; with at least two (2) years of relevant experience managing a team
- Significant experience (minimum 5 years) in gathering and documenting users’ requirements and translating these requirements into functional and technical systems requirements;
- Strong knowledge and experience