Res. Service Program Support

3 weeks ago

Edmonton, Canada Government of Alberta Full time

**Job Information**:
Job Requisition ID: 43636

Ministry: Justice

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Permanent

Scope: Open Competition

Closing Date: July 4, 2023

Classification: Subsidiary 01B 3625 Administrative Support 5

**About Us**:
**Role**:
Are you a self-motivated individual looking for a challenging and exciting opportunity? Is your attention to detail second to none? If you are highly organized and dedicated to producing high-quality work in a fast-paced environment, we want you to join our team

You are responsible for administrative support to the Edmonton, Resolution Services office. You should be able to deal professionally, tactfully, and confidentially with internal and external stakeholders, clients, coworkers, supervisors, members of the judiciary, the legal community, mediators, agents, and Albertans.

As Program Support to the Edmonton, Resolution Services office, you are the first point of contact for the public. Your duties in this role include but are not limited to:

- Responding to general inquiries from internal and external stakeholders and clients in person, by telephone and through written correspondence.
- Informing Service users, staff and roster service providers, and other stakeholders as necessary of scheduled meetings/ appointments and program services.
- Providing information to Albertans about services offered by appropriate government agencies or organizations as needed.
- Providing frontline support for in-person inquiries regarding Resolution Services programs and related policies and procedures.
- Recording and tracking case file information, including outcome data, in an organized and accessible manner to ensure that program information and statistics are easily accessed.
- Communicating with the judiciary, the legal community, service providers, and other department and community agencies regarding the appropriateness of program services as necessary for the effective operation of Resolution Services programs.
- Data entry and operation of Word, Excel and Access and other automated systems as required.
- Entering and client information and results on the computer managing system (CASES, JOIN, Client Relationship Management (CRM));
- Maintaining statistical reporting.
- General office management duties as required.
- Well developed interpersonal skills with an emphasis on relationship development and building for colleagues, court personnel, and leadership.
- The ability to work with others to get their ideas on issues and situations, to glean other’s perspectives and to build relationships with stakeholders and team members.
- The capacity to work well in a team environment by sharing information, supporting team efforts, and assisting in the workload of others.
- Excellent oral and written communication skills, and are a keen active listener,
- The ability to determine priority of work tasks, strong organizational skills, and attention to detail.
- The ability to use initiative to work independently and use sound judgement in handling day to day and emergency situations.

**Qualifications**:
**Required**:
A High School Diploma and three years of directly related experience are required.
- Frontline experience working with people in conflict or dispute would be considered an asset.
- Conflict resolution skills, knowledge of alternative dispute resolution processes, and an understanding of Resolution Services programs would be beneficial.

Equivalencies will be considered on the basis of:

- 1 year of education for 1 year of experience
- 1 year of experience for 1 year of education

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- **Systems Thinking - **You are aware of the priorities and goals of SHP and strive to create a culture of service excellence in order to positively impact the ability of the branch to meet those goals.
- **Creative Problem Solving - **You challenge the status quo and embrace a creative and innovative approach in order to find solutions which ensuring the most effective and efficient delivery of service
- **Agility - **You have a strong ability to anticipate, assess and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.
- **Building Collaborative Environments - **You lead and contribute to the conditions that promote information sharing, teamwork and creative thinking to create outcomes that support the goals of the branch.
- **Developing Networks - **You communicate regularly with your staff and other team members and demonstrate a strong ability in fostering positive and eff

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