Installation & Repair Telus Technician

6 months ago

Nanaimo, Canada Worldwide Full time

**Job description**

**Seeking**:
Energetic customer service-oriented individuals for the position of **Telus Field Installations and Repair Technician**. We have several full-time opportunities for both sub-contractor and employee-based positions within our company performing fibre and copper installations and repairs in a customer-facing setting. As a sub-contractor, you provide your own vehicle, tools, gas etc.. For an employee-based position, the vehicle, tools, gas etc. are provided by the company. The sub-contractor position has many advantages including higher pay rates and even a signing bonus.

**About Us**:At Worldwide, we understand that staying connected is vital in today's world. We are the leading provider of wireline and wireless workforce solutions, ensuring hundreds of British Columbians stay connected with Telus' 100% fiber optic connection to the home. Our founder, once a technician like you, believed in creating a company where technicians are not just valued but celebrated. Join us and become a part of a team that values growth, independence, and exceptional customer service.

We are seeking enthusiastic and skilled Fiber Optic Installation & Repair Technicians to join our team in Nanaimo and surrounding areas. As a technician, you will be responsible for delivering an exceptional customer experience while preforming your day-to-day task including the installation of Internet, Optik TV, Home Phone, and Smart Home Security & Automation. You will troubleshoot, diagnose, and resolve service issues, educate customers on exciting bundles, and provide outstanding customer service.

**Responsibilities**:

- Reach out to customers prior to arrival, providing ETA.
- Install and troubleshoot Internet, Optik TV, Home Phone, and Smart Home Security & Automation.
- Install and diagnose cabling including, fibre, twisted pair, cat/5, coaxial.
- Assess current customer services and find value additions through bundling.
- Maintain accurate inventory of Telus supplied equipment.
- Stay up to date with new products, equipment, pricing, and everchanging technologies.
- Ensure reliability of all customer services using online test tools.
- Deliver a "5 Star" customer experience on every visit.
- Adhere to all applicable Health & Safety regulations.
- Present yourself in a polite and professional manner to gain the respect and trust from every Telus customer.

**Requirements**:

- Minimum Grade 12 education.
- Experience with low voltage cabling is an asset (twisted pair, coaxial, fiber optics).
- Familiarity with everyday hand tools, ladders, cordless drills, and computer hardware/software.
- Strong customer service background and sales abilities.
- Ability to work independently and as a team member.
- Valid Class 5 BC driver’s license.
- Physically capable of carrying and maneuvering a 60lbs extension ladder, climbing ladders multiple times a day, and lifting heavy objects.
- Positive, solutions-based attitude with excellent problem-solving skills.
- Availability to work 1 weekend and 1 evening shift (available until 7 pm) per week.
- Successful completion of a criminal background check.
- Self-motivated and highly organized to manage workloads with mínimal direction.
- Excellent communication skills, both written and verbal
- Must be willing to work outdoors in changing weather conditions.
- Must be technically inclined and have a desire to learn.
- Means to provide or acquire steel toe boots, basic hand tools and cordless tools.
- Prior experience in telecommunications and/or working in the field independently is an asset.

**Pay and Benefits**:We offer a competitive piece-rate model, ensuring your hard work is rewarded. In addition to piece-rate income, there is guaranteed hourly pay for your scheduled hours, providing financial stability even on slower days. We also have a robust bonus program that highly rewards productivity and performance along with lucrative sales commissions. As a part of our team, you will have access to paid training, growth opportunities, and a great benefits package.
- Join Worldwide, where your skills are valued, your growth is encouraged, and your contribution makes a difference_

**Salary**: $60,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay
- Signing bonus

Work Location: Nanaimo

**Salary**: $60,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Weekends as needed

**Language**:

- English (preferred)

Licence/Certification:

- Class 5 Licence (preferred)

Work Location: On the road

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