Thrift Store Supervisor

The Thrift Store Supervisor ensures that the Thrift Store is organized, neat and provides service to customers. In addition, they contribute to the stores success by assisting the Corps Officer in executing store operations.

As directed by the Corps Officer, the incumbent is responsible as a group/work leader. Responsible for providing direction and checking results for employees and volunteers, but generally works alongside those supervised. The number of volunteers may fluctuate from day to day and week to week within established guidelines.

**KEY RESPONSIBILITIES**:
**Operations**
- Assist the Corps Officer in executing store operations.
- Determine and maintain appropriate stock levels.
- Supervise and as well as participate in sorting and tagging merchandise, unloading donations, stocking shelves and performing cash transactions.
- Responsible for assisting and supervising a team of employees and volunteers to ensure standards in sales, meeting sales target, customer service, merchandising, marketing, and public relations are achieved.
- In consultation with the Corps Officer develop/plan the store layout to attract customers, including window displays and merchandise displays, decides on in-store promotions and auction and advising of any recommendations for new racks, shelving and signage.
- Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions and complaints and discussing as needed.
- Ensure accuracy in the completion of all customer transactions.
- Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards.
- Inventory control: retrieve, sort, price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
- Oversee and participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing “Tidy Maintenance.”

**Human Resources**
- May participate in the recruitment of staff and volunteers in consultation with the Corps Officer.
- Participate in the regular supervision of staff and volunteers; assist in the completion of regular performance evaluations and appraisals.
- Will complete payroll supervisory functions in Workday inclusive of approving vacation, sick time, timesheets, etc. for staff; respond to inquiries from staff regarding payroll matters.
- Conduct appropriate ongoing staff and volunteer training for all aspects of merchandise handling including receiving, sorting, stocking and check out - as well as all aspects of customer service.
- Monitor employee, volunteer’s performance, and report any concerns/questions to the Corps Officer.
- Prepare employee/volunteer work schedules; plan coverage for vacation/sick days.
- Provide corrective feedback to improve employee and volunteer performance; positive feedback (reinforcement) to recognize good performance.

**Communication**
- Communicate any maintenance issues in a timely manner to supervisor.
- Communicate regularly with the Corps Officer to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.
- Determine and submit requests regarding in-store operational needs and supplies as necessary.

**Health and Safety**
- Monitor staff safety practices in compliance with health and safety standards, and prepare, submit and act on incident reports; provide calming intervention as required ensuring the safety of everyone.
- Assist in the orientation of new employees and volunteers regarding health and safety procedures, Ministry Unit Store Policies/Promotions, etc.
- Responsible to report any serious health and safety infractions or problems in accordance with policies to the Corps Officer.
- Responsible to ensure that employees and volunteers comply with all safety procedures and by monitoring Health and Safety policies and procedures.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Perform other position related duties as required.

**CRITICAL RELATIONSHIP MANAGEMENT**:
**Governance **Boards and Councils**:

- **Internal relationships**:

- Supervisor (Corps Officers), staff, volunteers, customers
- **External relationships**:

- Community

**MANAGERIAL/Technical Leadership RESPONSIBILITY**:

- This position reports directly to the Corps Officer or designate.
- Required to supervise direct reports in in the Thrift Store.

**FINANCIAL AND MATERIALS MANAGEMENT**:

- Assist with the materials management of donations/product flow in the thrift store.
- Ensure that policies and procedures are adhered to regarding cash handling etc.
- Oversee the cash and debit sales, ensure that bank deposits balance and are deposited nightly as per store and TSA policy; the float is secured for the next day.

**WORKING CONDITIONS**:

- This is a full-time contract position b