Automotive Service Advisor

4 weeks ago


Etobicoke, Canada Canadian Tire Rexdale Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**:
The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

**Main Responsibilities and Tasks**:

- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Responds to customer inquiries in a timely manner, over the phone and in person.
- Understands customer needs and provides them with a complete solution.
- Manages customer concerns and problems promptly.
- Deals with challenging situations in a professional manner.
- Completes and reviews repair orders with customers.
- Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
- Acts as liaison between customers and technicians and manages the status of work orders.
- Schedules service and repair appointments.
- Operates computerized work order systems.

**Requirements**:

- Knowledge of market trends in the automotive service industry.
- Knowledge and understanding of mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math and keyboarding skills.
- Good working knowledge of CoStar is an asset.
- Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
- Valid driver's licence for province of employment.

**More about the position**:
**Potential Career Opportunities**
- Next levels: Service Manager and Parts Manager.

**Physical Demands and Working Conditions**
- Work environment involves occupational hazards associated with working in a garage
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.

**Our offering includes**
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Flexible work hours
- Learning and Development opportunities
- Scholarships
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Employment Verification

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

**Salary**: From $16.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (preferred)

Work Location: One location



  • Etobicoke, Canada WESTOWNE MAZDA Full time

    Job Posting**:Automotive Parts Advisor** Company**:Westowne Mazda** Type**:Full-Time** Experience Level**:Experienced** Westowne Mazda is a well-established, family-run business with a proud history of serving the Greater Toronto Area for over 40 years. Our commitment to quality and excellence has earned us a loyal and diverse customer base. With a...


  • Etobicoke, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...


  • Etobicoke, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Service Advisor

    4 weeks ago


    Etobicoke, Canada Woodbine Nissan Full time

    Woodbine Nissan is looking for a Service Advisor. This position is an important part of the service team within the dealership and requires a committed, detail-oriented individual. Must be available on evenings and weekends. We’re a full-service center looking for someone able to provide an excellent experience for our guests. Someone who creates a...

  • Service Advisor

    6 days ago


    Etobicoke, Canada Woodbine Nissan Full time

    Woodbine Nissan is looking for a Service Advisor to help grow our service department. This position is an important part of the service team within the dealership and requires a committed, detail-oriented individual. Must be available on evenings and weekends. We’re a full-service center looking for someone able to provide an excellent experience for our...


  • Etobicoke, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...


  • Etobicoke, Canada Clutch Technologies Inc. Full time

    About Clutch:We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their homes, get the right one delivered to their door, and...


  • Etobicoke, Ontario, Canada Clutch Technologies Inc. Full time

    About Clutch:We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their homes, get the right one delivered to their door, and...


  • Etobicoke, Canada Midas DEJONG Full time

    **Responsibilities**As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: - Recruit, hire, train, motivate, evaluate, schedule and coach employees - Deliver exceptional customer service while listening and consulting customers - Following up with customers, services...


  • Etobicoke, Canada Midas DEJONG Full time

    **Join our team at Midas Rexdale! Recently renovated facility with the newest technology and equipment. We are one of the world’s largest automotive service providers, offering brake, maintenance, tires, exhaust, steering and suspension services!** **Exceptional opportunity!** The Automotive Store Service Manager manages and directs the operation of the...


  • Etobicoke, Canada Acura Sherway Full time

    Leeder Automotive is an automotive group comprised of multiple dealerships located throughout the GTA. Our mission is to provide our customers with an unsurpassed automotive experience. We combine exceptional customer service with innovative technology in automotive retail to make buying, leasing and servicing vehicles fast, easy, and convenient. We are...


  • Etobicoke, Canada Humberview Volkswagen Full time

    Job Duties : Perform vehicle maintenance and repairs as assigned. Diagnose the source of any malfunctions and perform repair. Qualify all vehicles for warranty coverage prior to performing warranty repairs. Examine vehicles to determine if additional safety or service work is required. Perform road tests using safe driving standards. What We Look...

  • Detailer - Can

    1 month ago


    Etobicoke, Canada Assured Automotive Full time

    Assured Automotive, ON Etobicoke **Job Description**: **Roles and Responsibilities** We are seeking an energetic individual to join our company, who has the ability to: - Cleans vehicle exterior by hand, brush, or by washing equipment - Polish, dry, and clean vehicle windshields, windows, lights, mats, and exterior body - Vacuum, shampoo, add air...

  • Auto Parts Advisor

    1 month ago


    Etobicoke, Canada Vision Truck Group Full time

    We are presently seeking a Experienced **Parts Counter Person/Associate **for our Etobicoke dealership. This position serves customers and service technicians by identifying their needs through their requests, processing orders/quotes, managing parts availability and completing monetary transactions. We are looking for an energetic person with excellent...


  • Etobicoke, Canada Humber Full time

    **Student Support Advisor - FSCS - RPT** - (25914) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in...

  • Placement Advisor

    1 month ago


    Etobicoke, Canada Humber Full time

    **Placement Advisor, Research Analyst Program (RAP) - FLAS - RPT** - (26456) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means...

  • Admissions Advisor

    6 days ago


    Etobicoke, Canada Humber Full time

    **Admissions Advisor, Office of the Registrar - Appendix D** - (25533) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a...

  • Placement Advisor

    6 days ago


    Etobicoke, Canada Humber Full time

    **Placement Advisor - Longo Faculty of Business - Appendix D** - (24705) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be...

  • Placement Advisor

    4 weeks ago


    Etobicoke, Canada Humber Full time

    **Placement Advisor, Longo Faculty of Business - Appendix D (1-Year Contract)** - (26193) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine...


  • Etobicoke, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...