Front Desk Agent

3 weeks ago

Bracebridge, Canada Inn at the Falls Full time

**Embrace your passion for customer service and hospitality by joining our Front Desk Team Create lasting memories and personalized experiences for our guests from the moment they arrive.**

**What you will be doing**:
**Customer Focused**
- Greet and direct visitors
- Check-in and check-out guests
- Communicate with guests prior, during and after their arrival
- Handle guest requests during their stay
- Arrange personalized services for customers (such as flowers in the room, bottle of wine, booking tables at our restaurant Basilico)
- Liaise with our housekeeping staff to ensure all rooms are clean to accommodate guests’ needs
- Work through client challenges in a timely and professional manner

**Reservation Focused**
- Manage online and phone reservations
- Provide information about our hotel, available rooms, rates and amenities, restaurant onsite.
- Show rooms to potential clients
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Book reservations for walk-in guests

And other duties as required.

Your experience and skills include:

- Excellent Customer service attitude, go the extra mile to service your guests
- Excellent communication and organizational skills
- Problem solving skills
- Quick learner, you will learn computer/software systems such as reservation systems, Google services (gmail, calendar, chat)
- Understanding of how travel planning websites operate, like Booking, Expedia and TripAdvisor, Airbnb
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Your working environment:
Inn at the Falls is a boutique inn overlooking Muskoka River, conveniently located in downtown Bracebridge, it comprises an 1870s estate with 20. Guests visit us for the history within the main building, the nature surrounding us and personalized services we provide to them.

We have a restaurant with capacity of 270, one of the largest patios in the area and beautiful views of the river.

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: $18.00-$19.00 per hour

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Bracebridge, ON P1L 2A6: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: One location

  • Front Desk Reception

    4 weeks ago

    Bracebridge, Canada Muskoka Hills Retirement Villa Full time

    The Hills is looking for a part time front desk receptionist to join our team & cover weekends. **Job Type**: Part-time Part-time hours: 20-30 per week **Salary**: $15.50-$17.00 per hour **Benefits**: - Casual dress - On-site parking Flexible Language Requirement: - French not required Schedule: - 8 hour shift - Day shift - Every Weekend - Holidays -...

  • Receptionist (Part-time Front Desk Reception)

    1 month ago

    Bracebridge, Canada Muskoka Hills Retirement Villa Full time

    The Hills is looking for a part time front desk receptionist to join our team! **Job Type**: Part-time Part-time hours: 20-30 per week **Salary**: $15.50-$17.00 per hour **Benefits**: - Casual dress - On-site parking Flexible Language Requirement: - French not required Schedule: - 8 hour shift - Day shift - Every Weekend - Holidays - Morning shift -...

  • Part Time Weekend Receptionist

    2 weeks ago

    Bracebridge, Canada Muskoka Hills Retirement Villa Full time

    The Hills is looking for a part time front desk receptionist to join our team! **Job Type**: Part-time Part-time hours: 20-30 per week **Salary**: $15.50-$17.00 per hour **Benefits**: - On-site parking Flexible Language Requirement: - French not required Schedule: - 8 hour shift - Day shift - Evening shift - Every Weekend - Morning shift - Weekend...

  • front desk manager

    1 month ago

    Bracebridge, Canada Ganesh Hospitality Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksDevelop and implement policies and procedures for daily operationsSupervise staffPerform front desk dutiesArrange for and oversee maintenance activitiesEnforce policies and proceduresAddress customers'...

  • front desk manager

    4 weeks ago

    Bracebridge, Canada Ganesh Hospitality Inc Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasksDevelop and implement policies and procedures for daily operationsSupervise staffPerform front desk dutiesArrange for and oversee maintenance activitiesEnforce policies and proceduresAddress customers' complaints or...

  • Front Office Associate

    1 day ago

    Bracebridge, Canada Touchstone Resort on Lake Muskoka Full time

    _Front Office Associate_ We are looking for a friendly, reliable, mature, and responsible hotel front desk associate to be responsible for welcoming guests, managing reservations, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff, and a passion for customer service...

  • Receptionist (Part Time)

    1 month ago

    Bracebridge, Canada Muskoka Hills Retirement Villa Full time

    The Hills is looking for a part time front desk receptionist to join our team! **Job Type**: Part-time Part-time hours: 20-30 per week **Salary**: $15.50-$17.00 per hour **Benefits**: - On-site parking Flexible Language Requirement: - French not required Schedule: - 8 hour shift - Every Weekend - Weekend availability Ability to commute/relocate: -...

  • Real Estate Office Administrator

    3 days ago

    Bracebridge, Canada REMAX Professionals North Full time

    **Summary** At RE/MAX Professionals North, we have some of the top Realtors and Administrators in the business. Our environment fosters success and growth both personally and from a business perspective - and we strive to use this foundation to attract like minded people to our team. **Job Description - Front Desk Listings Administrator** - Greet all...

  • Hotel General Manager

    6 days ago

    Bracebridge, Canada Shiv Hospitality Inc Full time

    **Job Overview**: **Duties**: - Lead all activities related to the opening of the new hotel, including ordering and setting up systems, creating training procedures, inspecting hotel finishes, and preparing for a smooth opening. - Conduct interviews, hire, and train department heads, supervisors, and staff. Recommend performance evaluations, resolve...

  • Animal Care Attendant

    7 days ago

    Bracebridge, Canada Ontario SPCA and Humane Society Full time

    **Opportunity** **Animal Care Attendant**:We are seeking an experienced Animal Care Attendants with a love for spending time enriching the lives of the animals within our care. ACAs understand that ensuring a clean, stimulating, and healthy environment is paramount to quality of life for our furry residents. ACAs develop great relationships with our human...

  • Hotel General Manager

    2 weeks ago

    Bracebridge, ON, Canada TRU by Hilton Bracebridge Full time

    Job Overview: New Opening the hotel ‘Tru by Hilton Bracebridge’ is seeking a highly motivated and experienced Hotel General Manager to oversee the day-to-day operations of the hotel. The ideal candidate will have a strong background in hospitality management with a proven track record of delivering exceptional guest experiences. As the Hotel General...