IT Support

3 weeks ago

Vancouver, Canada The Human IT Company Full time

**IT Support - Permanent \ Part-Time**

**This is NOT a remote job. Attendance at customer offices in Greater Vancouver will be required.**

The Human IT Company has a current requirement for a Part-Time IT Support Technician. Using different support tools, you will perform various support and maintenance tasks as assigned for Human IT Company's clients, both in person and via remote tools. This is a very fast paced position, and you will be challenged You will be exposed to multiple different environments in any single day, and you will find yourself changing gears frequently as you respond to customer requests and trouble tickets. We guarantee you won’t get bored

This position is ideally suited for Foreign Students with a valid Student Work Permit. Work hours can be adjusted to accommodate schedules across school semesters, and flexibility to allow for exams or changing school priorities can be discussed.

**Personal Qualifications**
- Demonstrate respectful written and verbal communication skills
- Demonstrate attention to detail
- **Ability to drive a manual transmission vehicle**:

- Ability to stay calm and polite in the face of tense customers and situations
- Ability to translate technical matters from geek-speak to lay terms in a respectful way
- Ability to multi-task, prioritize, and meet all the required deadlines and expectations
- Ability to work independently as well as part of a team
- Verifiable experience in an industry other than computers or IT

This role would best suit an experienced technology worker with 3-5 years of professional, corporate computer support experience, and who is looking to expand their technical skill set. You will have a thorough understanding of the Wintel platform, as well as recent verifiable experience with most the following:
**Technical Qualification**
- Significant Office 365 administration experience
- A+, Network+, or Security+ Certification
- MCITP, MCSE, MCSA or MCP certifications
- Experience with Microsoft server technologies incl AD
- Experience with Microsoft workstation technologies
- VPN
- Virus\ Malware Removal\ Tools
- Backups\ Disaster Recovery
- Hypervisor experience in either ESXi or Hyper-V (or both)
- Experience with remote support and management (RMM) tools
- Wireless knowledge

**Compensation**

A company phone and laptop will be provided for your work. A vehicle allowance may also be provided, if applicable. This is an hourly position with a 6-month probationary period.

After a successful probation period, The Human IT Company offers extended medical and dental benefits, paid time for professional development, and a flexible and supportive work environment. Employees are also eligible to receive paid time to volunteer with an organization of their own choosing.

References will be required during the interview process and will be verified.

**About The Human IT Company**

The Human IT Company is a full-service technical support firm serving the Metro Vancouver area since 2007.

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: $1.00-$2.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
Employees are required to abide by the masking and vaccination requirements of our customers. Several customers have mask and vaccine requirements.

Application question(s):

- Do you currently live in the Greater Vancouver area? (Non-negotiable, sorry, saying "I can relocate" is not acceptable).

**Language**:

- English (required)

Work Location: Hybrid remote in Vancouver, BC

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