Service Manager

3 weeks ago

Newmarket, Canada MSB Mechanical Ltd. Full time

**MSB** is a strong force in both new construction and mechanical service within the GTA. The team is comprised of plumbers, steam fitters, sheet metal and service technicians making it a complete mechanical contractor. With the recent acquisition by _Kolostat Inc_ it will enhance market position and allow for fully integrated mechanical design and construction to better service clients needs. The dedication of the MSB employees has made it a leader in the mechanical field in the GTA and the opportunity to join _Kolostat_ is only going to make it stronger.

With the Canadian market opening, opportunities for advancement are imminent and we offer a stimulating work environment.

**Service Manager**

**Key Tasks and Responsibilities**:
**Team Supervision and Management**:

- Oversee a team of HVAC technicians, providing direction, support, and training as needed.
- Monitor and manage technician performance to ensure adherence to company standards and client expectations.
- Schedule and assign work orders and service calls, ensuring optimal resource allocation and timely service delivery.
- Conduct regular team meetings to discuss job progress, safety protocols, and any challenges faced in the field.

**Customer Service and Client Relations**:

- Serve as the primary point of contact for clients regarding service issues, ensuring effective communication and resolution of any concerns.
- Build and maintain strong relationships with clients by delivering excellent service and upholding Msb Mechanical’s reputation for quality and reliability.
- Address customer complaints and work proactively to prevent issues.

**Tactical Support to the President**:

- Assist the president in the daily management of the company’s P&L (profit and loss).
- Participate in the implementation of operational and tactical plans for operations and construction.
- Collaborate directly with the president to develop and execute strategies aimed at increasing revenue and improving customer satisfaction.
- Contribute to the optimization of operational processes to support the company’s growth and efficiency.

**Quality Assurance and Compliance**:

- Conduct on-site inspections and quality checks to ensure work meets technical, safety, and regulatory standards.
- Ensure compliance with all applicable local codes, standards, and regulations, particularly as they pertain to commercial HVAC systems.
- Implement and enforce Msb Mechanical’s safety policies and protocols to maintain a safe work environment.

**Operational Efficiency and Improvement**:

- Analyze service operations and identify areas for improvement to increase efficiency and reduce costs.
- Monitor inventory levels and coordinate with the procurement team to ensure technicians have the tools and materials they need.
- Collaborate with other departments to streamline processes, improve service quality, and enhance customer satisfaction.

**Reporting and Administration**:

- Prepare and maintain accurate records of service activities, technician performance, and job costs.
- Develop regular reports on service metrics and KPIs for review by senior management.
- Assist with budgeting and forecasting for service operations, ensuring alignment with company goals.

**Profile and skills we are looking for**
- Experience: Minimum 5 years of experience in HVAC service, with at least 2 years in a supervisory or management role in a commercial setting.
- Certification: Red Seal Refrigeration & Air Conditioning certification or equivalent; G1 Gas License preferred.
- Technical Knowledge: Strong knowledge of commercial HVAC systems, including troubleshooting, repair, and preventative maintenance.

**Skills**:

- Excellent leadership and communication skills, with the ability to motivate and manage a diverse team.
- Strong problem-solving abilities and a proactive approach to service challenges.
- Customer-focused, with a commitment to delivering high-quality service and building client relationships.
- Other: Valid Ontario driver’s license; familiarity with HVAC management software is an asset.

**What we offer**
- Competitive compensation
- Paid vacation per year
- 5 paid sick days per year
- Benefits package
- Stimulating work environment
- In-office position

**Type of employment**: permanent, full-time. **Start Date**: as soon as possible.

Pay: $120,000.00-$180,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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