Host

3 weeks ago


Winnipeg, Canada Canad Inns Full time

**Reports to**:Restaurant Manager

**Basic Function**:
As the first point of customer contact the Hostess/Host is responsible for greeting and escorting guests to tables in the restaurant and ensure the provision of exceptional guest services through the efficient organization of the dining room environment.

**Key Accountabilities/Responsibilities**:
***
- Responsible for Frontline Customer Service interaction with guests;
- Responsible for all incoming telephone calls and receive all guests;
- Sign in on department timesheet and check staff bulletin board for any special preparations of the day;
- Provide an adequate supply of place settings for tables, and miscellaneous supplies for workstations to last the duration of shift;
- Review schedule to ensure that all employees scheduled are ready and able to work and are signed in on department timesheet. Inform management of any late or absent employees;
- Check reservation book to ensure any special preparations needed are noted and all tasks have been completed.

**Education and Experience**:

- High School Diploma or GED preferred;
- A minimum one year previous hospitality service experience;
- Possess Serving it Safe Certification;
- Knowledge of reservation systems.

**Knowledge, Skills and Abilities**:

- Ability to understand and communicate both orally and in writing in English;
- Ability to effectively and efficiently recognize and resolve issues and concerns;
- Consistently exemplify a professional attitude and demeanor;
- Strong ability and willingness to work in a multi-disciplinary team environment.

**Working Conditions**:

- Stand, walk and remain on feet throughout the duration of scheduled shift;
- Able to work a variety of shifts including, days, evenings and weekends;
- Ability to successfully attain a clear criminal record check


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