Digital Commerce Associate, Sales Planning

2 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing

In the Digital Commerce team, we provide personalized, simple, yet flexible digital commerce experiences for our clients, and accelerate revenue growth for OUR bank. As a Digital Commerce Associate, you will use data to identify important trends, insights, and suggestions to increase sales or enhance the client experience, by producing dashboards, reports and by sharing findings with stakeholders. You will also be working on automation projects to help us do more with less resources.

Being a Co-op as part of the SP&S Team:
The Sales Planning and Strategy team is responsible for forecasting out the Digital Sales goals for all of CIBC’s products (Chequing Accounts, Savings, Credit Cards, Mortgages etc.) and actively reporting on how we are performing against those Digital Sales goals. The other part of our team’s responsibility is to help with campaign strategy, so we work as a gatekeeper between the Marketing / Product teams and the Digital Agile Sales team. We help set which campaigns we should run and what the overall strategy should be for those campaigns, so what tactics, what channels, what audience are we targeting, how are we communicating our message, and what KPI’s we are anticipating form the campaign.

The Co-op’s role on our team would be to help us with some of our weekly reporting needs and with some of the campaign strategy. Our team has no shortage of work, and we tend to leave it up to the Co-op to decide what they are most interested in to let you dive in where you want.

Important information
- You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.
- Recruitment timeline: Applications review - May/June; Interviews - June/July; Offers - June/July
- This is a 4 month co-op opportunity

How You’ll Succeed
- Analytical Thinking: You will have access to a variety of data sources from web analytics, sales, transactions, demographic & qualitative. Through strong analytical skills you will identify important trends, insights and suggestions to increase sales or enhance the client experience. _Prior experience with any web analytics platform or working knowledge on programming languages such as Python, VBA or SQL are good to have._
- Collaborative Working: By working with the different teams across CIBC Digital you will help identify key customer goals for each journey map and highlight relevant metrics that will drive actionable recommendations to improve client experience and sales.

Who you are
- Values matter to you. You bring your real self to work, and you live our values - trust, teamwork and accountability.
- You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
- You're digitally savvy and analytical. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You put our client first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- Subject to program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitExpected End Date

2024-12-20

Job Location

Toronto-81 Bay, 33rd Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

**Skills**:
Analytical Thinking, Communication, Detail-Oriented, Digital Commerce, Reporting Tools, Time Management

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