Service Delivery Manager

3 weeks ago

Toronto, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, we are continuing to evolve how we attract, engage, and delight our clients. As demand increases for immediate and convenient information, our systems, data, and digital properties are critical in creating meaningful experiences.

For a journey this exciting and complex, we’re looking for a Service Delivery Manager to join our team In this role, you will utilize your experience in agile delivery methodologies (Kanban and Scrum) to take initiative and drive delivery for various initiatives across Digital Business Technology Solutions (DBTS). In collaboration with various stakeholders, you will have the opportunity to influence outcomes, challenge the status quo and make decisions that drive impact.

**What will you do?**
- Implement and promote the use of Agile methodology within the agile team: _
- Facilitate agile ceremonies
- Create a forum for discussing vision, goals, and Product Backlog items amongst the team
- Identify, manage, and help mitigate issues and risks, with particular emphasis on timely removal of impediments for the team and/or directing obstacles to appropriate owners for quick resolution
- Ensure compliance with SLF policies and procedures for delivery and implementation
- Ensure the team embraces the agile principles, values, and framework: _
- Coach the development team and help lead and ensure the “agile mindset” is fully adopted and understood
- Assess and coach the team to higher levels of performance, focus, commitment, respect, and openness while tracking acceleration metrics
- Encourage an environment of open communication and collaborative problem solving, where the impact of mistakes can be minimized through early detection as well as making them into learning opportunities
- Develop and nurture strong partnering relationships with Product Owner, Delivery Team, and stakeholders: _
- Develop strong partnerships with the Product Owner and Delivery Teams to gain strong understanding of objectives, sustain open dialogue to manage product backlog efficiently
- Influence a wide range of stakeholders (i.e., Business, Delivery, IT) to remove impediments and maximize team output
- Support and educate the Product Owner and Delivery on agile principles and practices to preserve the team from external pressures which may inhibit its productivity
- Protect the team from outside interruptions and distractions

**What do you need to succeed?**
- Post-secondary education in a relevant field with experience in Service Delivery, scaled agile (Kanban and/or Scrum), and change management best practices
- Strong leadership skills with the ability to drive integration, alignment, and continuity of delivery while supporting the management of internal and external dependencies
- A team player to your core, you have the natural ability to motivate and support your squad, remove impediments, and provide guidance and coaching where required
- Excellent communication skills with the ability to assess your audience, clearly articulate your thoughts, liaise with various stakeholders, and successfully facilitate meetings and workshops
- As a catalyst for change, you are adaptable, thrive in ambiguous environments, embrace new ways of working and have a continuous improvement mindset
- Highly organized with strong prioritization skills - you are able to adjust your way of working as priorities change, and embrace new technologies as they emerge

**What’s in it for you?**
- The opportunity to deliver value to our clients and partners through initiatives that contribute to us becoming one of the best asset management and insurance companies in the world
- The opportunity to shape and facilitate an agile delivery approach
- To be part of a dynamic team of professionals in a highly collaborative environment
- Opportunities to grow your skills through on-the-job coaching and formal training
- To be part of an innovative culture where continuous improvement is valued, rewarded, and embedded in what we do

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
80

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