IT Desktop Analyst

**Why TACORA?**

Tacora Resources Inc. (Tacora) is an innovative iron ore mining and development company, with two mining and processing facilities: Scully Mine in Wabush, NL, Canada, and Sydvaranger AS, in Kirkenes, Norway servicing** high demand from customers throughout Europe, the Middle East and Asia.**

As a Tacora Resources employee, you will become part of a supportive, performance‐driven, highly engaged, dynamic environment. We focus on creating a work environment where employees can utilize their skills and knowledge while maintaining a team-based, inclusive approach to meeting greater challenges. We maintain straight lines of communication between our operations and management, so we can move collectively toward achieving our goals.

With our core values as the foundation of our Canadian and Norwegian operations, we are passionate about innovation and we are excited about our future. We are collaborative in our approach to projects and with our entrepreneurial spirit, we aim to dig deeper and reach higher. We are innovative, turning obstacles into opportunities - and we do it all in ways that are safe and sustainable. We place the highest priority on employee safety, protecting the environment, and enhancing the development of the communities where we operate. At TACORA, we are family.

At TACORA, we are committed to ensuring an inclusive and diverse work environment. You will be provided with the opportunity to expand your knowledge and skillset working alongside dedicated employees from a variety of backgrounds and cultures.

We are seeking qualified individuals for the role of IT Desktop Analyst. Please note that this is not a fly-in, fly-out operation and will be based in Labrador West, NL. This position on a Monday to Friday basis, working 8-hr shifts.

**Responsibilities**:
Reporting to the IT Manager, IT Desktop Analyst will be responsible for the following:

- Knowledge in Microsoft Suite, Programming in MS Access would be an asset.
- Help troubleshoot and deploy radio equipment when required
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
- Configure & Install workstations, connect and set up other hardware, load software remotely
- Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
- Participate in hardware and software reviews and recommend purchases.
- Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.
- Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
- Analyze and make recommendations for hardware and software standardization.
- Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
- Troubleshoot LTE Devices in a Heavy Equipment Environment
- Installation / Troubleshoot wireless Camera network would be an asset
- Other duties as assigned.

**Skills and Qualifications**:

- Strong foundation in Information Technology Infrastructure Support.
- Excellent communication skills.
- Ability to consistently meet deadlines.
- Superb trouble shooting and problem-solving skills.

**Education & Experience**:
Computer Systems & Networking Program

**License**:

- Driver’s License (required)

We are an equal opportunity employer- Tacora Resources for an interview_