Auto Parts Advisor

4 weeks ago

Toronto, Canada Gyro Group Full time

At Gyro Group we are fortunate to share a unique environment with a dedicated and highly skilled workforce that has a proven foundation built on three virtues**:Humble, Hungry **and **People Intelligence**. Gyro Group has an exciting, but challenging work environment. We offer aggressive pay plans, benefits and much more. A rewarding career path with a growing organization and opportunity for advancement awaits.

**Duties and Responsibilities**:
Deliver Value for the Customer:

- Recommends related parts that are needed
- Ensures necessary parts are available
- Informs customers when special order parts have arrived
- Costs parts on invoice or repair order
- Responds with a sense of urgency to requests for emergency parts
- Maintains tight control over parts inventory to increase efficiency and eliminate customer delays
- Help with perpetual inventory processes, be available for Yearly inventory count.
- Follow up with customers to ensure that their needs have been met
- Establish and maintain a good working relationship with customers to encourage repeat and referral business
- Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to the dealership’s guidelines
- Create an environment where customers are regularly apprised of the current situation
- Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
- Ensure that each and every customer encounter is consistent
- Provide excellent customer service by listening to customer inquiries and requests, ask questions to ensure understanding of needs, and supplying parts in a timely manner
- Understand the customer service measurements used within the brand network
- Encourage the sale of branded parts
- Maintain a professional appearance at all times

**Physical and Work Demands**: The physical and work demands listed below are representative of the demands required to perform the primary duties and responsibilities of the job successfully. Reasonable accommodations may be provided to enable the Parts Advisor to perform the primary duties and responsibilities.

Physical
- Moving throughout the Parts Department
- Using a computer to look up information and write up orders
- Standing six to eight hours during a shift
- Bending, stretching, lifting, reaching, and climbing
- Using equipment consistent with industry standards

Work
- Noise
- Paint
- Dust
- Exhaust fumes
- Other hazardous and non-hazardous materials
- Extreme heat and/or cold

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 10 hour shift

**Experience**:

- Automotive Parts Advisor: 1 year (required)
- Dealership: 1 year (required)

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