![The Nooks](https://media.trabajo.org/img/noimg.jpg)
Part Time Customer Experience Supervisor
3 weeks ago
The Nooks is expanding and coming to Masonville Mall near you We are currently hiring for a part-time Customer Experience Supervisor for our new store opening this March in London, Ontario
The Nooks is the first Artisan Retail Business Incubator in Canada Our unique retail model combines in store space, a ‘nook’, with an online marketplace for handmade businesses to grow a successful retail business We give makers 100% of their sales in exchange for a monthly membership fee.
The Nooks is looking for a highly motivated Customer Experience Supervisor to join our growing Nookie community in London, Ontario. As a Customer Experience Supervisor your primary responsibility is to support the Store Manager and/or Assistant Store Manager by providing leadership and direction to the team and assisting with all aspects of day-to-day operations ensuring our high standards of customer service, store image and store operations are met. You will fully support and partner with Nookie’s to maximize their business and build lasting relationships.
**What will a Customer Experience Supervisor do?**
- Ensure our customers and Nookie’s have a positive and lasting impression of their experience
- Deliver positive customer sales experiences during every interaction, while also ensuring that all customers are greeted in a warm and welcoming manner
- Maximize retail store growth by cross selling products and upselling our in store food and beverage offerings
- Responsible for opening/closing store
- Ensure effective zone coverage with break schedules maintained
- Ensure the store is visually appealing and contributes to company standards through product presentation, replenishment, store housekeep & store maintenance.
- Work with existing team members to help create new creative store displays
- Coach and motivate your team to deliver great results
- Delegate store tasks and ensure compliance of store policies and procedures
- Assist Store Manager in effectively managing employee turnover by maximizing retention through effective leadership, training and performance management.
- Protect the company’s assets and profits by ensuring loss prevention policies are respected by all team members in the store
- Understand and adhere to health and safety policies and procedures to maintain a safe work environment
- Perform work in accordance with applicable policies, procedures, and laws or regulations
- Additional duties as assigned by management team
Retail Sales Skills And Qualifications:
- High school diploma, GED, or equivalent
- Knowledge of customer service principles and processes
- 3+ years experience in sales, retail, or customer service environments
- 2+ years experience in a leadership position in sales, retail or customer service environment
- Experience in team leadership & facilitation of work
- Experience, and comfort using, a variety for computer software programs
- Knowledge of Business administration
**Job Type**: Part-time
**Benefits**:
- Company events
- On-site parking
- Store discount
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- London, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Supervising: 1 year (preferred)
- Retail sales: 2 years (preferred)
- Customer service: 3 years (preferred)
Work Location: One location
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