Coordinator 3, Training Inpatient/outpatient Clerk

3 weeks ago

Ottawa, Canada The Ottawa Hospital Full time

**About The Ottawa Hospital**:
Inspired by research and driven by compassion

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

**Position Information**:
This role reports to the Manager of Nursing Education.

This role serves to increase knowledge, skills and abilities of targeted learners falling under the Nursing Education department (clerks, PSW, other support services). They will proactively create, design, and implement in-person and virtual learning opportunities and strategies based on best practice in Adult Education. This includes conducting learning needs assessment and developing and delivering and evaluating multiple learning modalities including e-learning programs and Electronic Health documentation (i.e. inpatient/outpatient clerk Epic) that support and enable TOH's vision.

The home base for this position is at the General Campus.

**Temporary position until approximately March 31, 2025.**

**Rotation/Shifts**:
Days, 8 hour shifts.
- For information purposes only - The Hospital reserves the right to change.

**Basic Requirements**:

- Bachelor's Degree in Health Sciences, Hospitality, Allied Health Education or a related discipline or equivalent experience;
- Two (2) years experience in a health care environment;
- Two (2) years technical knowledge as a unit clerk in a clinical area, or equivalent training and experience;
- Advanced working knowledge of Electronic Health Record system for inpatient and outpatient areas;
- Ability to support inpatient-outpatient clerk Epic training and collaborate with various stakeholder;
- Knowledge of adult learning theory and best practices in training and education;
- Knowledge of project management principles;
- Knowledge of quality improvement principles and methods;
- High degree of initiative;
- Strong team player with ability to assist in developing high performance teams;
- Proven ability to be an effective change agent and to manage complex change processes effectively;
- Proven ability to respond to a large numbers of simultaneous and competing demands;
- Excellent organizational skills,
- Excellent interpersonal and communication skills both oral and written;
- Excellent presentation skills;
- Eligible to work in Canada.

**Preferred Qualifications**:

- Experience in process mapping;
- Experience in data base development;
- Experience working with audio-visual equipment;
- Experience coaching and/or training;
- Knowledge of collective agreements;
- Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).

**What you can expect from us**:
The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

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