Ziptour Supervisor

**POSITION**: Supervisor, ZipTour Operations

**REPORTS TO**:Manager, Zip Tour Operations & Senior Manager, Summer Operations

**LOCATION**: Mount Washington ZipTour Centre

**WHY THE ZIPTOUR AT MT. WASHINGTON ALPINE RESORT?**

***We are seeking an enthusiastic, hard-working, and reliable individual to join our team as Supervisor, ZipTour Operations.

We bring adventure and awareness of the natural environment to beautiful mountains of Mt. Washington Alpine Resort, the best alpine office on Vancouver Island. It’s not just a job but a lifestyle that provides you with a great environment to work, play and explore.

***WHO ARE YOU?**

**A person with integrity** We put an enormous amount of time into training and developing our team. In return, we rely on them to show up and deliver the experience we’re known for.

**A Tree Hugger** You're a nature enthusiast with a keen interest in environmental stewardship.

**Safety Focused** You understand safety and minimizing risk is our #1 priority - fun is a close second

**A Natural Storyteller** With your winning personality and distinctive flair for telling stories, you’ll entertain and educate our guests, guided by the natural step.

**A positive individual with an incredible zest for life** You’re outgoing and genuinely like helping people. You’re stoked about being active outside, no matter the weather

**Strong** Doing physical work outdoors for up to 10 hours while delivering highly interactive tour requires strength and energy.

You will contribute to the organization, efficiency, and leadership of the ZipTour operations and deliver a safe, informative ZipTour experience for guests while providing transformational experiences and genuine service executed passionately.

**Primary Objectives**:
You will engage our guests with integrity and passion by providing exceptional guest service. You exhibit professional leadership characteristics, interact with guests in an upbeat, positive and friendly manner while providing an experience that is educational and exhilarating.

Demonstrate technical mastery of all ZipTour equipment, rigging and course infrastructure.

Hours are variable and include evenings and weekends. You will be expected to supervise and train up to 20 staff to provide our guests with an exceptional outdoor adventure. Based on interest and skill set, additional work may be available in other areas of the resort.

**Responsibilities**:
**General**:
This is a basic outline of day-to-day responsibilities. Adjustments will be made if necessary, to reflect the needs and expectations of the Mt. Washington Alpine Resort management team:

- Be the ‘face’ of the resort and a point of contact for guests.
- Develop a comprehensive knowledge of in-house departments and products.
- Promote employee carpooling.
- Act as an ambassador for Mount Washington and the Industry as a whole.
- Assist in other department operations when required.
- Maintaining the cleanliness of the staff locker room.

**Specific**:

- Work toward meeting or exceeding projected revenue targets and manage labour to achieve budgeted waged to revenue targets
- Read and completely understand the ZipTour operations manual for all equipment systems utilized.
- Understand and utilize all Personal Protective Equipment (PPE), and cultivate a positive culture around PPE usage.
- Demonstrate a comprehensive understanding of the maintenance needs and overall concept of the design function of the ZipTour ride system.
- Understand all rescue procedures and be ready to coordinate any rescue effort.
- Take the lead on conducting and documenting daily, weekly, and seasonal staff meetings.
- Obtain necessary signatures and correctly file meeting notes.
- Coordinate and implement the guide training according to Terra Nova guidelines and Mount Washingtons policies and procedures to ensure compliance with regulations.
- Document all training sessions and file appropriately.
- Train new employees, ensuring they have all the tools they need to be able to provide exceptional guest service.
- Ensure daily opening and closing procedures of ZipTour course are completed by qualified staff, including daily tower, line, and gear inspections.
- Obtain necessary signatures and correctly file all paperwork related inspections.
- Coordinate to ensure all pre-tour paperwork is filled out and all pertinent waiver information is being collected.
- File this paperwork appropriately.
- Monitor weather conditions and coordinate evacuating guests during weather closures.
- Proficiency in all other ZipTour tasks and act as Guide if and when needed.
- Create and maintain staff schedule for all ZipTour Guides and Lead Hand, adjusting as needed.
- Delegate and/or perform general janitorial duties as needed.
- Staff areas and Zip Tour operational areas
- Maintain appropriate staffing levels to achieve budgeted results and adjust to business volumes as needed while ensuring guests are being served quickly and effic