Housekeeping Manager

4 months ago

Edmonton, Canada Nova Hotels Full time

**The Chateau Lacombe Hotel in Edmonton is currently recruiting for a highly motivated and experienced individual to join our growing team as the Housekeeping Manager. Previous housekeeping managerial/supervisory experience is essential.**

**PRIMARY FUNCTIONS** :Reporting to the General Manager, the Housekeeping Manager is responsible for achieving the highest quality of cleanliness for the overall hotel by directing and coordinating the housekeeping, laundry and janitorial operations They are passionate about serving others and working as a team with associates from all departments. Provide leadership in service and innovation while providing a working environment that fosters career growth and development for our team members.This position is full-time and includes days, evenings, weekends and holidays.

**DUTIES**: The specific responsibilities of the Housekeeping Manager will vary depending on the needs of the hotel. Specific responsibilities may include, but are not limited to the following areas:

- Schedules associates in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy.
- Coordinates availability of rooms with Front Office Manager.
- Coordinates and supervises the daily activities of the housekeeping, laundry and janitorial team.
- Sets goals, standards and finds solutions that are beneficial to guests and Associates, while meeting deadlines that are decisive and achievement oriented.
- Coaches and trains the Associates on the hotel standards/key deliverables and approved methods of service and cleanliness.
- Conducts daily walk throughs of the hotel. Notes any deficiencies and follows up as required.
- Approves daily update for payroll and labour tool and ensures accuracy & proper tracking.
- Completes any payroll forms & submissions and submits in a timely manner.
- Conducts weekly one on one meetings with leadership team.
- Monitors the responses on customer comment cards; identifies problem areas and formulates solutions.
- Conducts continual inspections to determine hotel’s overall level of cleanliness; performs follow up.
- Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer room, restroom supplies, laundry supplies, machines, and equipment.
- Schedules and supervises all rotational and special cleaning programs as required.
- Manages performance for all associates according to hotel policies as required.
- Ensures the Housekeeping Department operates within approved budget and assists in the preparation of annual budget.
- Controls operating and payroll costs of the department.
- Works closely with the maintenance department conducting product and/or equipment tests as necessary.
- Ensures the necessary resources; functional tools & equipment including linen are readily available.
- Selects, orients, trains and coaches qualified associates.
- Conducts effective Associate meetings and counseling sessions.
- Conducts performance reviews according to established deadlines.
- Leads and co-ordinates renovation projects as related to guestrooms and other areas as assigned.
- Implements monthly room cleaning programs and lost/found items with policies, standards and procedures.
- Provides a clean, well-maintained hotel by supervising the Laundry and Housekeeping operations.
- Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately.
- Adheres to all Nova Hotels standards, including Hygiene and Grooming, Health and Safety, Fire Safety, Key Deliverables and Guest Interactions.
- Provides exceptional guest service at all times.
- Ensures customer concerns are addressed in a timely and professional manner
- Other projects/duties as assigned.

**CORE COMPETENTCIES**
**- Leadership Abilities
- Customer-Focused
- Results Oriented

**JOB SPECIFICATIONS AND SKILLS**
**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**Education**: High School diploma. Diploma in hospitality management is considered an asset.

**Experience**: 3-5 years experience in housekeeping. Previous management experience is essential. Experience working in a Union environment an asset. Able to work well independently with little supervision. Physically fit and able to push, pull, lift up to 50+ lbs and to bend and kneel with comfort.

**Interpersonal Skills**: Focuses on solving conflict, Maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under stressful situations. Must be able to work well under pressure. Takes pride in a job well done.

**Teamwork**: Balances team and individual responsibilities;

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