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Participant Support Part-time

4 months ago

Squamish, Canada Squamish Helping Hands Full time

1

JOB POSTING 2023-13
Participant Support Front Line
Internal & External
Position: Participant Support Front Line

Status: Regular Part-time

Work Sites: Under One Roof - Programs & Services

Shifts: Both Weekends and weeknights available 12:00
(midnight)-8:00 am (32 hours)

Wage/Salary: $25.05/hr. (Grid Level 10)

Posting Date: April 14, 2023

Closing Date: Once Filled

We acknowledge that our building - Under One Roof is situated on the traditional, ancestral and
unceded territories of the coast Salish people including the Musqueam and Squamish Nations.

Squamish Helping Hands is an equal opportunity employer, committed to recruiting an inclusive
workforce that reflects the community we serve. We encourage applicants from diverse
backgrounds, including Indigenous applicants, all genders, nationalities and persons with
disabilities.

This position is open to all staff and evaluated in accordance with the Collective Agreement.
This position requires membership in the Union.

JOB INFO:
Front Line Workers at Squamish Helping Hands form the core team that provides support, information,
crisis intervention, and ensures the safety of program participants. Front Line Workers employ best
practices to reduce harms associated with substance use and engage with individuals to inform, refer, and
support participants. Workers use a non-judgmental trauma-informed approach to enhance the
knowledge, skills, resources and supports for individuals to be safer and healthier.

The Front Line Worker reports to the manager[s] or designate, and works in accordance with the mission,
values, philosophy, and policies of the Squamish Helping Hands Society.

Duties and responsibilities include participant support and education, maintaining a clean and safe
environment, food preparation and distribution, supplies distribution, volunteer support, room checks,
referrals, record keeping and daily professional communication using a computer.

2

Also, a Front Line Worker:
1. Participates as a team member, follows employee guidelines, policies and procedures and
communicates effectively with clients, volunteers, and staff.

2. Attends meetings and required training.
3. Performs a variety of cleaning and disinfection duties such as sweeping and mopping floors, cleaning

washrooms, dusting, wiping, garbage removal, recycling, doing laundry, and various other tasks.
4. Performs a variety of duties related to donations of food, clothing and other materials including

accepting, organizing, cleaning, distributing and record keeping.
5. Performs intake interviews with clients, delivers guidelines and policies to clients, records daily

statistics and updated shelter stay lists.
6. Observes clients, volunteers, staff, guests to ensure a safe environment by performing duties such as

reporting unsafe conditions, incidents and/or behaviours; site monitoring (including regular perimeter
walks); dealing with emergencies.

7. Support clients with referrals, donated goods, community information, and shelter services.
8. Maintains confidentiality of clients, volunteers, and staff.
9. Follows specific shift “To Do” list.
10. Records shift summary in Communication Book - highlighting need to know information, events, and

incidents.
11. Performs other related duties as assigned.

Education, Training and Experience:
Diploma in a related human / social service field
One (1) year recent related experience
Level 1 First Aid Certification - mandatory
Driver’s License
An equivalent combination of education, training and experience may be considered.
Additional preferred Assets - training in: Crisis Intervention Skills; Conflict Resolution; Harm Reduction;
Trauma informed Practice; Hostile interactions/De-escalation skills
Must have a minimum of two (2) years’ sobriety if you are a “person with lived experience” i.e., having

recovered from substance use issues.

Skills and Abilities
- Demonstrated ability to work independently and within a team environment.
- Demonstrated ability to communicate effectively both verbally and in writing.
- Demonstrated ability to work and communicate using a computer - Microsoft, online communication,

related apps etc.
- Demonstrated physical/ mental ability to perform the duties of the job.
- Demonstrated ability to operate related equipment.
- Demonstrated suitability to work with disadvantage and challenging adults in a diverse environment.
- Demonstrated ability to be open-minded and non-judgmental.

3Demonstrated ability to
organize work.Demonstrated ability to take direction from others.
- Demonstrated ability to understand and maintain client/ worker boundaries.
- Demonstrated ability to work with others effectively.

Note that Squamish Helping Hands workplace currently falls under a Provincial Health Order that
requires workers to be fully vaccinated for COVID-19.