System Analyst

3 months ago

Calgary, Canada Benevity Full time

**Meet Benevity**:
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more

We're on the hunt for a Salesforce CPQ Administrator to enhance our dynamic Business Transformation Systems Team. As a crucial part of our Transformation unit, this team fuels Benevity's growth by equipping our go-to-market efforts with essential tools, insights, and efficient processes, alongside driving data and analytics forward. Your role will be pivotal in helping us scale by ensuring our revenue engine runs smoothly. We pride ourselves on a team of incredibly talented, driven, and compassionate individuals, and we're keen to find someone who excels in critical thinking, organization, and proactive follow-through to achieve stellar results. Your ability to create impactful and enjoyable experiences through fun and humor will also be vital as we aim to foster a diverse, equitable, and inclusive environment where everyone can thrive.

**What you'll do**:

- Manage Salesforce users, public groups, profiles, permission sets, and other administrative responsibilities
- Work with business partners to develop reports and dashboards
- Provide end-user support through support tickets, training, and documentation
- Perform testing of system enhancements within a test environment and other quality assurance tasks
- Work with Subject Matter Expert(s), Business Analyst(s) and/or Project Lead(s) to validate, understand, design and implement solutions that satisfy requirements in Salesforce
- Design and develop robust Salesforce solutions, leveraging Salesforce declarative (Creating Fields, Objects, Actions, Sharing Rules, Profiles, Permission sets, Processes, Flows, Workflows, Validation Rules etc.)
- Administering Salesforce CPQ changes like but not only limited to updating price books, product setups & configurations/bundles, adjusting CPQs Pricing Calculator, product pricing, discount schedules and rules, approval rules, creating and adjusting CPQ generated customer facing templates, managing terms library
- Participate in regular pricing and quoting meetings
- Train Salesforce team on CPQ administration
- Sandbox environment management experience
- Release management experience with change sets
- Identify unused or underutilized platform features
- Keep up-to-date with the latest features and develop an understanding on how to technically enable and implement these features across all tools listed above
- Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
- Write and translate user stories or business requirements into systematic solutions across all the tools listed above
- Manage day-to-day admin requests from the Sales, Marketing & Customer Success teams
- Manage monthly data inserts and ad hoc bulk load requests
- Follow best practices and recommend solutions to stakeholders
- Participate in daily stand-ups talking through challenges, sprint review demonstrating configured or developed solution and backlog grooming ceremonies
- Work with tools such as Confluence, Jira and Asana to systematically manage work and project communication

**What you'll bring**:

- Bachelor's degree in Business Administration, Information Technology, Computer Science or equivalent
- At least one of the following Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder
- Minimum 5 years of hands-on Salesforce Administration experience, specifically with Sales Cloud; experience with Salesforce CPQ and Service Cloud is a plus.
- Proficient in both Salesforce Classic and Lightning Experience (Legacy vs Modern User Experience Designs)
- Comprehensive understanding of Salesforce's core functions and its limitations
- Nice to have SOQL experience
- Experience with Salesforce declarative programming tools such as Process Builder and Flow Builder/Cloud Flow Designer
- Experience working with data migration and import tools such as Data Loader and Data Import Wizard
- Experience with installing and configuring to use Managed Packages from Salesforce Partners
- Ability to manage several ongoing customization projects from end-to-end, including gathering requirements, solution design and development, and finally working with stakeholders to roll out the solution to their teams
- Highly developed interpersonal and written/spoken communicatio

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