Implementation Specialist

2 weeks ago

Quebec Province, Canada VetStrategy Full time

** 12 month contract - 100% remote**

**The Role**

Reporting to the Manager, National Platform Support and Conversions, the Implementation Specialist’s main purpose is to:

- Oversee IT Implementations to practices throughout Canada from initial practice contact through to post implementation review
- Ensure all processes relating to the implementation are followed correctly and to set deadlines, having full awareness of the status of each process, escalating any issues where necessary
- Lead, motivate and coach rollout teams, ensuring implementations are smooth and successful
- Ensure any changes landed within our practices are done so empathetically, and expectations are set at the earliest opportunity
- Collaborate with peers to continually feedback and improve the roll out processes
- Liaise with and shape strong working relationships with third party partners

**Responsibilities**
- Must be able to travel across Canada when required with overnight stays for multiple days based on pandemic restrictions being lifted
- Main and first point of contact for the practice throughout the implementation process
- Liaison between the practice and other internal departments and third party suppliers
- Ensure data migrations are timely and accurate
- Main point of contact for practice staff for all implementation tasks and liaison between the practice and other departments/ third parties where necessary
- Reporting any potential issues to the Lead Implementation Manager
- Post implementation review and feedback
- First point of contact during final rollout processes prior to and during system go live
- Maintain and update all implementation documentation for each implementation
- Manage go live issues, raise tickets and handover to internal or third party support if necessary.

**Duties**
- Initial planning and preparation including discussing each implementation with relevant team members.
- Hold remote initial meeting with key practice staff
- Coordinate and collect initial data extract for test migration
- Create implementation schedule and liaise with 3rd party around data migration requirements
- Follow implementation approach document
- Data validation on test extract
- Liaise with 3rd party around hardware installation
- Ongoing communication with practice around implementation plan
- Pre Implementation tasks including collecting and manipulating import documents into the required format
- On site attendance at practice for some implementation go live days
- If not on site, be first point of contact for all issues on day of go live
- Attend remote post implementation meeting with practice staff
- Background, Experience and Qualifications
- Software implementation experience
- Excellent communication skills, with the ability to tune style and approach to create great relationships with a diverse range of personalities
- Experience in a customer facing role
- Project Management accreditation would be beneficial.
- Proficient in Microsoft Office/O365 (especially Excel)
- Experience in auditing data quality
- Management of third party suppliers
- Excellent organizational and time management skills
- Comfortable working in a pet friendly environment
- This position is primarily remote, however there will be occasional travel required of (

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