Sales Catering Manager

1 week ago

Edmonton, Canada Coast Hotels Full time

Your company, your values, your career
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The Sales Catering Manager will contribute to the overall success of the hotel by providing superior customer service and selling products and/or services that maximize hotel revenues as identified in the hotel's strategic plan. This role will primarily focus on social and local catering business opportunities, and work closely with clients to ensure that events are executed smoothly and in accordance with all client expectations and specifications.

**Responsibilities**:

- Acts as the key point of contact with clients, facilitating and fostering strong working relationships ensuring all event details such as menus, room set-up, audio-visual and other needs will exceed client expectations
- Develops new and existing social/local catering accounts through outside sales calls, phone prospecting and referrals ensuring all revenue goals are achieved or exceeded
- Analyzes local market trends and competitor activity to recommend strategies that will improve market share
- Achieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records
- Participates in site inspections, client appointments, client events as needed to broaden market share
- Follows up on internal/external inquiries related to the catering sales function
- Works with the hotel’s leadership team to establish and communicate clear objectives, targets, and operational quality standards for the team
- Is visible and accessible, providing open access for leaders and ambassadors to build rapport, discuss issues and resolve concerns
- Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessary
- Delivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences
- Resolves issues and identifies when to escalate them
- Maintains health and safety standards and complies with all regulations
- Other duties as required

**Skills/Knowledge/Experience**:

- Secondary school diploma
- 4 years of related experience, preferably hotel, with at least 2 years in a sales or client facing role
- Advanced level in the use of MS Office
- Professional appearance and attitude
- Excellent interpersonal skills to develop and maintain relationships with new and long-standing clients
- Excellent customer service, phone manner, communication, presentation and conflict resolution skills
- Proven ability to sell, develop solid working relationships and meet set sales/performance targets
- Ability to multi-task and meet multiple deadlines
- Experience dealing with fast-paced customer service-oriented environments
- Demonstrated knowledge of the local area and target customer market segments
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule, which includes evenings, weekends and holidays

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST

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