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Part-time Bell Person

5 months ago

Toronto, Canada Silver Hotel Group Full time

**Bell Person/Porter**

The hotel is currently looking for **Bell Person/Porter **The primary responsibility of the Bell Person is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service at every interaction. Key responsibilities include assisting guests with luggage, offering information about the hotel, making recommendations for things to do in the area, shuttling guests to and overall, ensuring each guest receives genuine, personalized, and thoughtful service.

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**

Reporting to the Guest Services Manager and/or Supervisor, the Bell Person/Porter will:

- Ensure the highest level of guest services by embracing SHG’s vision, mission, and values;
- Greet all guests with a genuine smile, in a warm and courteous manner while consistently providing thoughtful hospitality;
- Escort guests to their room, provide an overview of hotel amenities, handle guest inquiries and provide information about hotel and city attractions;
- Ensure effective adherence to brand standards;
- Respond attentively, efficiently, and politely to all requests;
- Actively seek feedback from guests, taking actions to be proactive or provide service recovery as required;
- Resolving guest concerns through service recovery and working collaboratively with fellow leaders and team members, to implement change when necessary;
- Maintain a favorable working relationship with fellow team members in other areas of the Hotel:

- Work in a safe and responsible manner, always considering one’s own well-being, and that of fellow team members and guests;
- Following and adhering to policies surrounding guest privacy and security;
- Demonstrate our value of teamwork by genuinely cooperating and assisting fellow team members;
- Perform other duties assigned by the supervisor or department manager.

**What We are Looking For...**
- Passionate energetic personality with a team focused attitude
- Follow through on daily tasks and key responsibilities, driving a culture of teamwork and fun
- 1-2 years experience in a customer service role, the hotel experience is an asset
- **Must hold a Class ‘G” Driver’s license and have a clean Driver's Abstract**:

- Experience with property management software an asset
- Passionate about delivering experiences that exceed guest expectations
- Computer use and cashiering skills required, experience with Hotel Property Management Systems such as Maestro or Opera an asset
- Detail-oriented with the ability to prioritize, organize and multi-task
- Proven time management skills and ability to work under pressure;
- Moderate level of physical effort (can include activities such as periodic lifting up to 50 lbs.)
- Moderate level of mental effort.
- Standing and/or walking for prolonged periods
- Available to work varied shifts; mornings, afternoons and evenings, weekends, and holidays.
- Must be legally authorized to work in Canada.

**_
_**

**About Us**

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available