Onsite IT Support, Ft, Rogers Place Arena, Ab

4 weeks ago

Edmonton, Canada Compass Group Full time

**Working Title**:Onsite IT Support, FT, Rogers Place Arena, AB
**Employment Status**: Full-Time
**Starting Hourly Rate**: 25.00
**Address**:10220 104 AVE NW Edmonton AB T5J 0H6
**New Hire Schedule**:N/A

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

**Why work with Levy Canada?** Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.

From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.

**Job Summary**:
The Systems Technology Group (STG) ensures IT Infrastructure and operating systems are functioning efficiently and effectively. From major system development and implementation to daily network administration and technical support, the STG team provides technical advice and support to over 2000 operating units and offices across Canada.

Now, if you were to come on board as one of our** Technical Support Technician, **we’d ask you to do the following for us:

- Provide resolution and support through problem solving, identification, analysis and troubleshooting for issues relating to hardware, software, networking, Point of Sale, surveillance, printers, telecommunications, iPhones/iPads and others.
- Function as a Tier 1 point of contact, provide IT support for the in-house and remote users across Canada, and recognize when to escalate to Tier 2 team.
- Follow up to ensure issues have been resolved.
- Record, track, and document the request/problem-solving process and actions taken.
- Prioritize and execute tasks.

Think you have what it takes to be our **Technical Support Technician**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

- Diploma in technology or equivalent combination of education and experience.
- Minimum 2 years of experience in a fast-paced environment.
- You have experience working with:

- LAN and WAN technology and concepts
- Windows 7, 8, 10
- Office 2013, 2016, 365
- Active Directory
- Exchange 2007, 2010, 2013
- SharePoint 2013
- iPhone, iPads, Android and Blackberry devices
- Excellent communication skills (written and verbal).
- Exceptional problem-solving skills.
- Superior customer service skills.

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