Salon and Retail Manager for Trade Secrets Sherway

7 months ago

Etobicoke, Canada GS Beauty Group Full time

Job Description:
As a Retail Manager, you will be at the forefront of our store's operations, responsible for ensuring an exceptional customer experience and achieving sales targets. Your role will encompass a diverse range of responsibilities, from managing staff and inventory to driving strategic initiatives to enhance profitability and customer satisfaction.

Key Responsibilities:

- **Team Leadership**: Lead and motivate a team of retail associates to deliver outstanding customer service, foster a positive work environment, and achieve sales targets. Provide guidance, coaching, and training to ensure staff are equipped with the knowledge and skills to excel in their roles.
- **Customer Experience**: Uphold high standards of customer service at all times, ensuring that every customer receives personalized assistance and leaves with a positive impression. Address any customer concerns or complaints promptly and effectively to maintain satisfaction and loyalty.
- **Inventory Management**: Oversee inventory levels, ordering processes, and stock replenishment to minimize out-of-stock situations and maximize sales opportunities. Implement efficient inventory control measures to reduce shrinkage and ensure accurate stock counts.
- **Visual Merchandising**: Collaborate with the visual merchandising team to create visually appealing displays and layouts that attract customers and showcase products effectively. Ensure that the store layout is optimized for traffic flow and easy navigation.
- **Compliance and Operational Standards**: Ensure compliance with company policies, procedures, and regulatory requirements at all times. Maintain high standards of cleanliness, organization, and safety within the store environment.
- **Market Analysis and Trends**: Stay informed about market trends, competitor activities, and consumer preferences to identify opportunities for innovation and differentiation. Leverage market insights to tailor product offerings and promotional activities accordingly.

Qualifications:

- Proven experience in retail management, with a track record of achieving sales targets and leading high-performing teams.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Flexibility to work evenings, weekends, and holidays as required.

Join our team and play a pivotal role in shaping the success of our retail operations. If you are a dynamic leader with a passion for delivering exceptional customer experiences and driving business results, we want to hear from you

Work Location: In person

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