Computer-delivered Ielts Invigilator

5 months ago

Markham, Canada IDP Education Canada Ltd. Full time

The International English Language Testing System (IELTS) is the leading language proficiency test for higher education and global migration.

The IELTS Invigilator will ensure the fair and proper conduct of the test in accordance with the IELTS rules and regulations. Furthermore, the IELTS Invigilator will also provide administrative and basic technical assistance to ensure compliance with the established guidelines of test operation, as prescribed by the IELTS test partners.

This is an **hourly, casual** position.

**Responsibilities**:

- Ensure all customers receive exemplary customer experience at every contact point
- Follow communication procedures, guidelines and policies
- Set up test room and equipment at the venue, as required
- Verify network connectivity, computer health check and content download before the start of the test
- Test-taker registration
- Assisting customers before, during and after the test
- Test invigilation
- Diagnose, troubleshooting and escalation of computer software, hardware, peripherals and computer network issues
- Provide other administrative support, as required, to assist in the successful delivery of services

**Qualifications**:

- Excellent communication skills
- Customer service experience
- Ability to multi-task, prioritize and manage time effectively
- Solid computer skills, including Microsoft Office
- Ability to perform basic diagnosis and troubleshooting of computer software, hardware, peripherals and computer network
- Availability to work **during weekdays**

**Job Types**: Part-time, Casual

Pay: $17.00-$18.00 per hour

Expected hours: 20 - 25 per week

Work Location: In person

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