Supervisor Field Technical Services

2 weeks ago

Sherwood Park, Canada FortisAlberta Inc Full time

**ABOUT US**
At FortisAlberta we invest in our greatest resource - our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

**APPLICATION DEADLINE: May 25, 2023**

**TITLE**: Supervisor Field Technical Services (E23-063)
**DEPARTMENT**: Operations
**WORK LOCATION/OFFICE**: Sherwood Park or Red Deer, Drayton Valley, Leduc, Edson/Hinton, Spruce Grove, St. Albert, Lacombe, Rocky Mountain House, Athabasca, Westlock, Wainwright, Provost, Lac La Biche, Fort Saskatchwan, Camrose, Wetaskiwin, Whitecourt.
**STATUS**: 01 Full Time - Salaried
**NUMBER OF HIRES**:1

**WHY JOIN OUR TEAM?**
At FortisAlberta, our employees’ matter. We work in a customer-focused and team-oriented environment where the safety of our employees and communities is paramount, our customers’ needs are a top priority and the reliability of their electricity service is critical. By joining the FortisAlberta family, you will become part of a collaborative and communicative culture, one that is respectful of our history, while focused on the future and the opportunities it brings. At FortisAlberta, we power Alberta communities and empower our people to do their best work.

**DESCRIPTION**: Reporting to the Manager Field Technical Services, the Supervisor Field Technical Services is responsible for overseeing the planning, installation, commissioning, operation, and maintenance of complex metering equipment and sophisticated distribution system equipment. This role will ensure that this work is completed by all Field Metering Technologist(s) in a safe, reliable and timely manner. The Supervisor Field Technical Services is expected to build a solid team through effective leadership, communication, planning, organization, and coaching.

**DUTIES & RESPONSIBILITIES INCLUDE (but not limited to)**:
**Leadership**:

- Lead, manage, coach, and motivate employees; this includes providing direction, expertise and advice to employees, identifying employee training requirements, and formally managing the performance of employees.
- Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances.
- Build an effective team that performs and assists in the commissioning, operations, and maintenance of complex metering equipment and sophisticated distribution system equipment (IED’s, SCADA devices, DA’s schemes, Reclosers, Regulators, etc..).

**Field Technical Services**:

- Oversee the efficient utilization of resources to meet customer requirements.
- Ensure adequate resourcing levels through time approval, vacation/leave requests and on call resourcing.
- Represent Field Technical Services on company committees, projects, working groups or task forces as required.
- Ensure power quality investigations are completed in a timely fashion.
- Provide direction and communication to staff on changes to standards, practices and policies.
- Prioritize, schedule and complete work within required timelines in consultation and collaboration with other Departments.
- Assist the Manager Field Technical Services in the management of capital and operating budgets.
- Build and maintain excellent working relationships with local customers, landowners, business owners, and community leaders.
- Complete required reports for the Manager Field Technical Services.
- Ensure employees adhere to work methods, safe work practices/policies; this includes investigating incidents or accidents and following up as required.
- Complete monthly site observations to ensure work is completed in a safe manner and that quality standards are adhered to.
- Special projects and other duties as required.

**KNOWLEDGE, SKILLS & ABILITIES**:

- Demonstrated effective written and verbal communication skills.
- Excellent decision making and problem-solving skills.
- Proven leadership skills in technical operations, safety, planning, organization, building relationships, conflict resolution and the ability to deliver customer satisfaction.
- Proven ability to build relationships and lead effective teams.
- Ability to interpret and explain FortisAlberta safe work practices, safety regulations, and external regulations.
- Working knowledge of FortisAlberta’s operations and construction practices and processes.

**Education & Experience**
- Degree in Electrical Engineering or a diploma in Electrical Engineering Technology or Journeyman Power System Electrician, plus 7 years of experience in the operation of an electric distribution system are required; an equivalent combination of education and experience may be considered
- Supervisory/leadership experience is considered an asset.
- Project and/or budget management experience would be a

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