Maintenance Supervisor

5 months ago

Surrey, Canada Civic Hotel Full time

Civic Hotel, Autograph Collection, is a bold landmark that merges BC’s artistry, culture and flavours with the spirit of entrepreneurial discovery — an independent, boutique hotel located in the heart of Surrey City and next to Surrey Central SkyTrain Station.

Civic Hotel proudly stands at the intersection of now and next, the great city center’s icon.

Why Join Our Team?

Role Summary
Reporting to the Director of Operations, the Maintenance Supervisor role is a hands-on position that performs assigned duties, projects and services as directed by the Director of Operations. Leads the maintenance team on assigned projects and maintaining the general condition of the property, associated systems and grounds. Maintains a professional demeanor and provides excellent customer service. Ensures prompt completion of maintenance requests, work orders, guest tickets and is responsible for the hotel’s preventative maintenance program.
Key Accountabilities
- Leads by example and supervises daily operations of the Maintenance Department; assists with training and development.
- Performs or coordinates minor and major repair of all building and associated equipment, including but not limited to, mechanical, plumbing, drywall and millwork repairs, access control, pool and spa equipment etc.
- Performs or coordinates work order requests and manages preventative maintenance programs utilizing the C.M.M.S software.
- Ensures daily log readings, on utility, mechanical & electrical equipment and pool/spa chemicals and other related systems are performed and any required corrective actions are addressed in a timely manner.
- Provides all updates and reports as required by the Director of Operations.
- Responds in a timely and effective manner to emergency situations and events such as, but not limited to leaks, power outages and environmental conditions.
- Manages and oversees service contracts, contractor and vendor activities pertaining to the hotel.
- Maintains cleanliness and organization of the work area(s).
- Supports the Director of Operations in a timely completion of assignments as required.
- Conduct and complete other work relevant and required of the position.
- On Call duties as assigned.

Education and Experience
- Minimum of 2 years supervisory experience in a similar capacity, preferably in a premium to luxury hotel environment.
- Knowledge of Marriott’s Empower GXP platform an asset.

Required Knowledge, Skills and Abilities
- Effectively read and translate building drawings, operational and maintenance manuals etc.
- Working knowledge of mechanical and electrical systems, equipment, building controls and maintenance systems.
- Ability to understand and system sequences of operation and translate to otherwise.
- Demonstrable service, interpersonal and analytical skills.
- Exceptional organizational, multitasking and prioritizing skills in a fast-paced work environment.
- Excellent Service attitude, Communication and conflict resolution skills.
- Maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays. Available for emergency calls.
- Effectively troubleshoot, diagnose and rectify building related problems.
- Exemplify core values and enjoy working in a culture of accountability.
- Must be able to lift 50 pounds.

CIV1

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