Retail Store Manager

6 months ago

Regina, Canada Value Village Full time

* Must be relocatable to NS, NB and St-John, NF

**Job Title: Store Manager**

**Who we are**:

- Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia._

**What you can expect**:

- The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
- To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
- An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

**What you get**:
Comprehensive onboarding and training from day one.

In-house expertise Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

**Benefits offerings including**:

- Bundled health plans such as medical, Rx, dental and vision.
- Company-paid life insurance for extra protection and peace of mind.
- Programs to stop smoking, diabetes management coaching, and on demand care options.
- A RRSP with generous company matching contributions to assist you in saving for a secure financial future.
- Paid time off from work for leisure or other hobbies.
- A range of mental health services to assist you in managing daily life.

**What you’ll be working on**:
Responsible for the overall management and direction of the store and team in accordance with all policies, procedures, regulations, and laws. Ensures financial results of the store, including sales, on-site donations (OSDs), expenses and profits, meet or exceed target. Have a constant focus on growing the business through full utilization of every OK, followed by increasing OK volume as appropriate. Achieves results through management team, as well as by working side-by-side, hands-on, with the broader store team. The SM role-models expected behavior and continually observes, assesses, trains, coaches, and counsels’ performance. The Store Manager is guided by the Savers Vision and Core Values.

**Store Performance**
- Ensure store performance meets targets in sales, profit, OSDs, production, and productivity based on annual performance expectations for the store.
- Continually monitor and set the pace of work.
- Have awareness of corporate objectives and an understanding of local market potential.
- Has the ability to analyze key metrics and information, tie findings to observations and take appropriate action.
- Inspect sales floor for shop-ability and ensure productivity of merchandise.

**Leadership and Development**
- Lead, direct, and supervise the work of the management team and through them to entire team.
- Oversee Production Manager and Retail Sales Manager in proactively planning staffing needs, recruiting, selecting and training team members at all levels.
- Regularly observe, assess, interact, coach and counsel the team.
- Regular interaction, training, coaching, and counseling of management team.
- Identify and develop high potential team members for all management positions through on-the-job, guided work.
- Maintain a respectful values-driven workplace.
- Use open communication tools and convert team member input into meaningful action. Address complaints and resolve issues consistent with our values, policies, and procedures.
- Provide recognition and candid feedback.
- Receive and relay business information, initiatives, expectations, priorities, etc.

**Merchandise Productivity**
- Manage full utilization of the OK to maximize sales and profit potential.
- Inspect execution of the Morning Maintenance program to ensure sales floor is ready for business each morning, search for and leverage key lessons from unsold merchandise.
- Audit merchandise and prices rolled to and off the floor.
- Provide oversight for the work schedules to meet and exceed both customer and donor expectations.
- Ensure the execution of merchandise standards and initiatives, as well as sales & marketing promotions.
- Ensure that the sales floor/donor areas are continuously monitored, and team member activity is directed, to ensure that standards are met.
- Plan and implement seasonal backstock, merchandising and other strategic programs.
- Ensure the Savers’ recycling program is fully leveraged to reduce landfill and allow for further reuse of unsold/un-saleable items.

**Donation Management**
- Execute all company standards in the Community Donation Center (CDC), Donation Drive Fundraiser (DDF), and Get to Give programs.
- Oversee efforts inside and outside the store to create community awareness of the CDC, the company brand a

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