![FLiiP](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
2 weeks ago
**SAAS - Fast growing company / Fitness Industry**
FLiiP is a fast-growing company offering a flexible, dynamic and stimulating work environment in the field of sport and physical activity. This is your chance to join a company that has already proven its success and is at the dawn of exponential growth.
We are looking for a Customer Success Manager who is passionate about the customer experience and will promote FLiiP internationally.
**Why work at FLiiP?**
By joining our talented FLiiP team, you will enjoy greater autonomy, responsibility and career growth opportunities. We are a growing company where projects are varied and stimulating and where teamwork is highly valued.
**Your mission**:
As Customer Success Manager, you will be responsible for establishing a trusting relationship with customers by identifying their needs, expectations and objectives. Your mission is to build long-term relationships with customers while helping them optimize all facets of their business with FLiiP.
**Your tasks**:
- Guide new clients through the onboarding steps while transitioning from their old software to FLiiP.
- Identify opportunities for account expansion and revenue generation within our customer base
- Advise our customers on how to improve their performance and increase their return on investment
- Clearly communicate the benefits of new product features and ensure customers adopt them quickly
- Quickly identify gaps in our product that impact our customers' success
- Work closely with our product and engineering teams to resolve issues
- Work collaboratively with clients to help them fully understand our value and achieve results
**Qualifications**:
- Experience in developing and maintaining strong client relationships
- Comfort in handling difficult situations and escalating issues appropriately
- Proactive, detail-oriented, forward-thinking and productive work ethic
- Excellent communication, problem-solving and listening skills
- At least 2 years of professional experience in customer service
- Technology-savvy
- Experience in software implementation, in technology/SaaS/B2B, in the fitness world is an asset
- Fluent in English
**Benefits**:
- Hybrid work once fully trained
- Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move.
- Access to a monthly telecommunications allowance (phone and internet)
- Career advancement opportunities in various departments (Customer Success, Sales, Marketing, etc.) of a growing SAAS
- Competitive salary based on your experience
- Dynamic and flexible work environment: Integrate pleasure into daily life surrounded by an efficient and motivating team.
Type d'emploi : Temps plein, Permanent
Salaire : 55 000,00$ à 80 000,00$ par an
Avantages:
- Congés de Vacances et Compensatoires
- Programmes de Bien-être
- Stationnement sur place
- Tenue Décontractée
- Travail à domicile
Horaires de travail:
- 8 Heures
- Du Lundi au Vendredi
Types de paie supplémentaire:
- Commissions
- Primes
Capacité à faire le trajet ou à déménager:
- Brossard, QC: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)
Expérience:
- Service à la clientèle: 1 an (Obligatoire)
Langue:
- Anglais (Obligatoire)
Lieu du poste : En présentiel
Date de début prévue : 2023-04-10
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