Registration Clerk

7 months ago

Toronto, Canada Michael Garron Hospital Full time

OVERVIEW

The Registration Clerk is responsible for the accurate and efficient scheduling and registration of all patients in the hospital ADT and Scheduling System.

EDUCATION
- Ontario Secondary School Diploma, required.
- Administrative or Secretarial diploma preferred.
- Medical/Psychiatry terminology an asset.
- Courses in Mental Health an asset.

QUALIFICATIONS
- 2 years recent relevant registration, admitting and appointment scheduling experience required.
- Previous clerical experience in a hospital/medical environment preferred.
- Strong knowledge base of medical and psychiatric terminology.
- Knowledge of patient scheduling systems preferred.
- Strong customer service skills and experience required.
- Demonstrated ability to multi-task and problem-solve.
- Demonstrated ability to accurately type a minimum of 35-45 wpm.
- Flexibility to adapt to a dynamic work environment.
- Call-Centre or similar telephone customer service experience preferred.
- Evidence of ongoing education such as post-secondary courses, seminars, workshops, etc.
- Strong communication, interpersonal, and organizational skills.
- Demonstrated ability for attention to detail while providing high standards of accuracy and efficiency.
- Demonstrated ability to manage stressful situations with empathy.
- Must be prepared to work in all areas of Mental Health Services as needed.
- Good work and attendance record required.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture ofpatient and staff

safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the Ontario Human Rights Code.

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