Customer Service Representative

2 weeks ago


Montréal, Canada Forbo Flooring Systems Full time

_**At Forbo Flooring Systems, creating better environments is more than just a tagline. In Customer Service, we create better environments for our customers by anticipating their needs and exceeding their expectations.**_
- **We are looking for a service professional with extensive customer service experience to join our Customer Service team. This key position will promote and support a positive work atmosphere, with heavy emphasis on professionalism, teamwork, empowerment, and accountability. This position is a remote work from home position based out of Montreal, QC.**_

**Responsibilities**:

- Bi-lingual French/English required

Verifies information provided on the customer order to ensure order entry accuracy.
- Processes customer orders promptly and in line with current order entry procedures.
- Monitors and manages open orders to ensure customer delivery dates are met.
- Handles customer inquiries promptly, accurately, and professionally.
- Handles and resolves customer complaints.
- Documents customer interactions.
- Works internally to resolve problems, facilitate solutions, and enhance the customer experience.
- Initiates and maintains a positive experience for the customer.
- Participates in and provides expertise as a member of the Customer Service team.
- Provides back up support to other team members.
- Participates, supports, and provides feedback on the Perfect Service program and Forbo’s policies and procedures
- Performs other related duties as assigned by management.

Forbo Flooring Systems is the global market leader in linoleum floor coverings, owning a market share of over 60%. Forbo Flooring Systems is part of the Forbo Group, which employs more than 5,200 employees and has an international network of 24 production facilities and distribution companies as well as 42 sales organizations in 35 countries across the globe. Forbo is headquartered in Baar, Switzerland. The Group Company Forbo Holding Ltd is listed on the SIX Swiss Exchange (securities number 354151, ISIN CH0003541510, Bloomberg FORNSW, Reuters FORN.S).

**Benefits**:

- Disability insurance
- Employee assistance program
- Life insurance
- Work from home

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Bilingual (required)



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