Customer Success Manager

3 weeks ago


Toronto, Canada Milk Moovement Full time

**ABOUT THE COMPANY**

Milk Moovement is building a world-class team focused on getting the right milk to the right place at the right time.

Our herd of over 50 employees and growing is driven to provide our clients with the data they need to make critical decisions that impact their operations and ultimately your favorite dairy products.

Who is Milk Moovement you might ask? We are a young VC-backed company with humble roots and massive ambitions to disrupt the dairy supply chain. We think differently, act nimbly, and always leave things better than we found them.

**THE ROLE**

**RESPONSIBILITIES**
- You will own the customer relationship post sale and ensure their needs are met during their experience with Milk Moovement
- You will become familiar with their feature set and play a role as their strategic advisor to ensure they are getting the most out of their investment in our platform
- Work with the Technical Client Onboarding Manager to upscale yourself from the outset of the customer relationship
- Own internal and external procedure/support documents: build processes that scale and improve client experience
- Flag and follow up on tickets with the product and customer experience teams and align priorities
- Foster a relationship of trust to ensure customer retention
- Prepare and present to internal and external executive teams
- Complete annual training, workshops and feedback sessions with key stakeholders who use the Milk Moovement platform
- Bring the Milk Moovment core values to life

**WHAT WE ARE LOOKING FOR**

Milk Moovement seeks to have a diverse, inclusive, team-oriented, and curiosity-driven herd. Our team lives up to our core values, and we expect you will be excited to do so as well. You must have prior CS management experience and extensive experience with tools like Intercom, Notion, Excel, Jira, Slack, Gsuite, and Zoom, but experience working in the dairy industry is not required We will teach you all there is to know about the industry beginning with our Dairy 101 course. It is definitely more complicated than you think and that is why we do what we do You will likely have been working in a client facing SaaS environment for 2+ years, but we are more interested in the how rather than the how long. Previous experience working in relationship or account management would be a major plus, but it is not required.

**WHAT WE OFFER**

Competitive salaries - we’re constantly reevaluating market trends to ensure we meet or exceed industry standards.

Equity
****:

- Stock option plan on a standard 4 year vesting schedule with a 1 year cliff.

Unlimited paid vacation and flex time - unlimited vacation can be vague and difficult to track; we strongly encourage everyone to take at least 2 weeks off per year plus public holidays. The rest is up to you.

Health, dental, & HSA coverage across North America.

Remote work environment - work from wherever you want or from one of our hubs in Halifax, St. John’s or Minneapolis.

Flexible hours - night owl or early riser? No problem.

Tools - need the latest and great software to perform more efficiently? Ask and you shall receive.

Quarterly guest speakers - from shark trainers and graffiti artists to astronomers and sandwich aficionados. The more unique, the better.

**ABOUT OUR CULTURE**

We’ll drop everything to ensure our customers feel supported.

Transparency is ingrained in everything we do.

Respect is paramount.

We win and lose as a herd - lessons learned are equally as important as the wins.

We’re all in this together - our company wide thirst for knowledge is unquenchable.

Want to learn a bit more about what makes us moo-nique? Check out our About Us page for company mission, purpose, and values.

Did we mention we love puns?

**HOW TO APPLY**

Send your resume via our Careers page and don’t forget to fill out our



  • Toronto, Canada Messagepoint Full time

    **Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...


  • Toronto, Canada CrowdRiff Full time

    **What’s CrowdRiff?** Great visuals tell stories that touch hearts, open minds, and even influence what we buy, eat, and do. That’s why CrowdRiff exists: to connect brands and consumers alike with the captivating imagery that makes a real impact. As a market leader in travel and tourism technology, we help get people excited to scuba dive in Tahiti,...


  • Toronto, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...


  • Toronto, Canada Achievers Full time

    The Customer Success team supports the client’s adoption and continued success with The Achievers Employee Experience Platform. This team partners with clients to develop long-term relationships, providing service support to ensure the success of their Employee Experience programs. Technology can transform the way companies interact with their employees,...


  • Toronto, Canada CXApp US, Inc. Full time

    Salary: **Who We Are**: At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the “CXApp” is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business journey in a work ‘from-anywhere'...


  • Toronto, Canada Hypercare Inc. Full time

    **Background** Hypercare is a mobile and web communication and collaboration platform for healthcare professionals to help alleviate many of the time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device - all designed to help seamlessly improve...


  • Toronto, Canada Accedo Full time

    **About The Position** The TV industry is currently being disrupted and the streaming video market is growing fast. Accedo is at the epicenter of the transformation since we deliver rich media apps on multiple platforms ranging from Smart TVs, gaming consoles and media devices to smart phones and tablets. Accedo’s customers include global media brands...


  • Toronto, Canada ResQ Full time

    **ResQ**was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...


  • Toronto, Canada ResQ Full time

    **ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...


  • Toronto, Canada SysAid Technologies Full time

    SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and...


  • Toronto, Canada Method:CRM Full time

    Method understands that businesses are unique and so it is our vision to create a small business platform that is easily personalized for each of our customers. Our flagship product is Method: CRM, a web app made specifically for small businesses using QuickBooks accounting software, built entirely using Method’s no-code platform. **Opportunity - Customer...


  • Toronto, Canada Juniper Networks Full time

    **Location: Virtual/Remote Canada** This is an exciting opportunity to get in early on Juniper Networks’ transformation to delivering experience first networking, and helping customers get the very best value from our products. At Juniper, we believe that to realize our company vision, Connect Everything and Empower Everyone, we need the extraordinary...


  • Toronto, Canada conversationHEALTH Full time

    Hi! We’re ** conversationHEALTH**, a part of ** Real Chemistry**, a global health innovation company powering millions of A.I conversations - making the world a healthier place for all. Our SaaS products and consulting services are helping pharmaceutical and biotech companies reimagine how they engage Health Care Practitioners, patients, and...


  • Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._ As a Customer Success Manager, you play a critical role in the growth of Resolver. You’ll focus primarily on expanding our existing customers’ engagements through cross-selling, expansion and upselling. You’ll combine consultative selling with a...


  • Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._ As a Customer Success Manager, you play a critical role in the growth of Resolver. You’ll focus primarily on expanding our existing customers’ engagements through cross-selling, expansion and upselling. You’ll combine consultative selling with a...


  • Toronto, Canada Auvik Networks Full time

    **Why should you consider joining Auvik?**: - **You want to work at a company that is building impactful, relevant technology.** Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It's more important than ever to be able to remotely monitor and manage network infrastructure,...


  • Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this particular role we are looking for someone who wants to hang out with us in real life around twice per week._ As a Manager, Customer Success, you'll lead a team of Customer Success Managers to revenue and retention success, through coaching,...


  • Toronto, Canada Tipalti Full time

    This is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In the Manager, Customer Success role, you will be responsible for growing and managing a team that will own the health, retention, engagement, and adoption of our product with our mid-sized customers. You will work closely...


  • Toronto, Canada myBlueprint Full time

    Join us on our mission to empower every student in their learning journey from Kindergarten to post-secondary transition by providing first-rate products!_ **About myBlueprint** Aside from launch day over 15 years ago, this is probably the most exciting time to be joining our team! We're proud of what we’ve built in Canada where myBlueprint is currently...


  • Toronto, Canada Burroughs, Inc. Full time

    **Description** Customer Success Manager **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....