Customer Success Manager
3 weeks ago
**ABOUT THE COMPANY**
Milk Moovement is building a world-class team focused on getting the right milk to the right place at the right time.
Our herd of over 50 employees and growing is driven to provide our clients with the data they need to make critical decisions that impact their operations and ultimately your favorite dairy products.
Who is Milk Moovement you might ask? We are a young VC-backed company with humble roots and massive ambitions to disrupt the dairy supply chain. We think differently, act nimbly, and always leave things better than we found them.
**THE ROLE**
**RESPONSIBILITIES**
- You will own the customer relationship post sale and ensure their needs are met during their experience with Milk Moovement
- You will become familiar with their feature set and play a role as their strategic advisor to ensure they are getting the most out of their investment in our platform
- Work with the Technical Client Onboarding Manager to upscale yourself from the outset of the customer relationship
- Own internal and external procedure/support documents: build processes that scale and improve client experience
- Flag and follow up on tickets with the product and customer experience teams and align priorities
- Foster a relationship of trust to ensure customer retention
- Prepare and present to internal and external executive teams
- Complete annual training, workshops and feedback sessions with key stakeholders who use the Milk Moovement platform
- Bring the Milk Moovment core values to life
**WHAT WE ARE LOOKING FOR**
Milk Moovement seeks to have a diverse, inclusive, team-oriented, and curiosity-driven herd. Our team lives up to our core values, and we expect you will be excited to do so as well. You must have prior CS management experience and extensive experience with tools like Intercom, Notion, Excel, Jira, Slack, Gsuite, and Zoom, but experience working in the dairy industry is not required We will teach you all there is to know about the industry beginning with our Dairy 101 course. It is definitely more complicated than you think and that is why we do what we do You will likely have been working in a client facing SaaS environment for 2+ years, but we are more interested in the how rather than the how long. Previous experience working in relationship or account management would be a major plus, but it is not required.
**WHAT WE OFFER**
Competitive salaries - we’re constantly reevaluating market trends to ensure we meet or exceed industry standards.
Equity
****:
- Stock option plan on a standard 4 year vesting schedule with a 1 year cliff.
Unlimited paid vacation and flex time - unlimited vacation can be vague and difficult to track; we strongly encourage everyone to take at least 2 weeks off per year plus public holidays. The rest is up to you.
Health, dental, & HSA coverage across North America.
Remote work environment - work from wherever you want or from one of our hubs in Halifax, St. John’s or Minneapolis.
Flexible hours - night owl or early riser? No problem.
Tools - need the latest and great software to perform more efficiently? Ask and you shall receive.
Quarterly guest speakers - from shark trainers and graffiti artists to astronomers and sandwich aficionados. The more unique, the better.
**ABOUT OUR CULTURE**
We’ll drop everything to ensure our customers feel supported.
Transparency is ingrained in everything we do.
Respect is paramount.
We win and lose as a herd - lessons learned are equally as important as the wins.
We’re all in this together - our company wide thirst for knowledge is unquenchable.
Want to learn a bit more about what makes us moo-nique? Check out our About Us page for company mission, purpose, and values.
Did we mention we love puns?
**HOW TO APPLY**
Send your resume via our Careers page and don’t forget to fill out our
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