Systems Operations Analyst

4 weeks ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
Duties & Responsibilities:
- Install, configure and maintain AWS infrastructure and services- Setup and maintain infrastructure and system monitoring and alerting-
- Prepare Change Requests and Methods of Procedures (MOPs) for all work to be performed, and maintain a record of all changes and implementations-
- Ensure continuous operations of cloud infrastructure through auto-recovery and/or elasticity procedures- Provide and maintain automated solutions for repetitive ongoing operational tasks and processes.- Provide automated processes for implementations, system integrations, and routine maintenance- Work in conjunction with IT Security to ensure adherence to security and compliance requirements-
- Provide second level support as required during operational disruptions to the Help Desk team- Participate in post incident reporting (PIR) analysis and deploy fixes as necessary- Participate in after hours, on call rotation- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy- Perform other related duties as required

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:
- 2+ years supporting AWS infrastructure and services- 2+ year scripting experience- Experience setting up multiple environments for testing and development purposes- Configuration Management experience an asset- Infrastructure as code experience an asset- Ability to work on multiple projects with multiple deadlines- Excellent collaborator with strong communication skills- Ability to communicate clearly with business users and project management- Excellent documentation skills- Excellent organizational skills & attention to detail- Strong problem determination and solution skills- Ability to travel when required (including travel to US destinations)- Availability to work off hours (including evenings, weekends and holidays) if required- Bachelor’s degree or diploma in Information Technology/Computer Systems (or equivalent experience)- Mandatory COVID-19 Vaccination

Company Description:

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