Branch Manager

2 weeks ago

Regina, Canada Regina Public Library Full time

Libraries build community.
At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help.
**PURPOSE**:
As part of a dynamic team reporting to the Executive Director, Central Library, the Branch Manager is responsible for developing and delivering a full range of professional library services in one or more branches. The Branch Manager shapes the nature and quality of the customer experience through the selection, development, and mentoring of the librarians, supervisors, and branch employees. They exercise professional judgment to ensure a customer-centered service in branch operations, and by using evidence-based assessment in the design, implementation, and evaluation of service improvements.
**RESPONSIBILITIES AND ACTIVITIES**:As Branch Manager, you will**:

- Create a safe and welcoming, customer-centered experience that is responsive to the users.
- Develop, execute, and assess effective strategies to ensure the branch meets the organization’s service goals and objectives by allocating resources responsibly, effectively and efficiently.
- Be attuned to changing environments and continuously monitor, analyze, and adjust.
- Coordinate and collaborate with fellow RPL managers to seek additional budgeted resources for projects and branch initiatives.
- Provide effective management and supervision of staff; train, develop, coach, and mentor staff and strive for commitment and engagement.
- Foster a culture of respect and cooperation, continuous improvement, and customer-centered service; have critical conversations to tackle challenges.
- Connect by leading or joining teams to plan and implement projects impacting the broader RPL system. Initiate proposals and recommendations regarding the adoption of new practices, standards, and service innovation at Regina Public Library.
- Connect by developing relationships and maintaining communications with the local community and its various agencies and interest groups to promote the branch and opportunities for partnerships.
- Discover and learn by embracing ongoing professional development to foster a broad and in-depth knowledge of current library practices, trends, standards, public services, and related professional issues.

**KNOWLEDGE, SKILLS AND ABILITIES**:You have**:

- An ALA accredited master’s degree in Library and Information Studies.
- A minimum three years professional library experience with increased responsibilities.
- Demonstrated knowledge of current technology, trends and issues related to public library services such as might be gained through experience, education, or professional activities.
- Knowledge of the principles of human resource management in a unionized environment and demonstrated ability to motivate and lead staff.
- Demonstrated strong organizational skills including the ability to effectively and efficiently manage work, scheduling employees and priorities to support customer-centered services.
- Demonstrated critical thinking skills to analyze financial, budgetary, and operational data to identify inconsistencies and/or errors, comment on variances and make recommend improvements to meet the anticipated needs of the unit or branch.
- Demonstrated ability to take on responsibility, take initiative, exercise independent judgment, and discretion.
- Demonstrated ability to organize and set priorities for yourself and others.

**We value**:

- High quality customer service.
- Critical thinking and continuous improvement.
- Problem-solving using logical, fact-based reasoning in an evidence-based decision-making environment.
- Positive professional relationships with the public, external agencies and each other.
- Equity, diversity, and inclusion.
- Intellectual freedom to seek, receive, and impart information and ideas.
- Accountability, confidentiality, and privacy.
- Strong and effective communication.

**CURRENT ASSIGNMENT**:
Presently, there are six Branch Manager positions that support RPL’s eight branches and Central Library frontline units, and Branch Managers may be assigned to any of these locations or units at any time.
This position is currently intended to be located at Central Library, with the expectation to support at other locations.
- Portfolio includes Literacy (EAL services), Accessibility Services, Digital Media Studio, RPL Film Theatre and Central Paging.

**Considered assets for this portfolio**:

- Experience or knowledge of:

- Specialized programs and services related to newcomers, and accessibility.
- Library materials handling and workflows at a system wide level.
- Digital media production and makerspace related technologies, services and programming in public libraries.
- Film theatre operations, trends in film/movie popular culture.

Schedule
- Includes evening and weekend work.

RPL has an inclusive and innovative work environment which offers a competitive salary ($85,488 t

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