Image Desk Appraiser
1 week ago
Launched in the summer of 2019, Stratford Underwriting Agency is a Vancouver-based managing general underwriting agency that offers competitive Optional auto insurance policies in British Columbia.
At Stratford, we are about people. Our objective is to provide our customers with support when unforeseen events occur, and we do this through our people. People that understand the importance of helping our customers get back on track. We are a team of value driven insurance professionals that take pride in our commitment to doing what is right for our business partners, customers, colleagues and community.
**Role and Responsibilities**
Reporting to the Unit Manager, Appraisal, this position will review and evaluate electronic repair estimates within our company and departmental standards and guidelines.
- Create and/or review and revise automobile damage estimates submitted digitally by repair shops.
- Negotiate repair costs with repairers based on OEM repair procedures and industry best practices.
- Conduct ongoing audits on estimates to ensure vendors are following company guidelines and standards.
- Control the method and cost of repairs to motor vehicles by using established industry regulatory practices and corporate guidelines.
- Complete total loss evaluations through market and Mitchell vehicle valuation tools.
- Work with vendors and claims adjusters to ensure efficiency, timeliness, and quality of the repair process.
- Facilitate re-inspection program with Field Appraisers.
- Recommend quality repair facilities and advise on repair facilities that do not meet our quality standards.
- Responsible for the negotiation and settlement of towing and storage expenses with vendors and service providers.
- Advise on salvage branding and auction reserve prices through Impact Auto Auctions
- Be a team player and leader in problem solving, leading by example, and ensuring the end customer experience is a key objective.
- Have respect, integrity, ethical behaviour, and encourage ownership mentality.
- Continuous Improvement: Always take the initiative to improve and succeed. Use the resources available to be the best at what you can do. Have an excellence mentality and understand that mediocrity is not the goal.
**What we value**
- **Accountability**:You are responsible, you show focus, you ensure proactiveness rather than reactiveness, and you bring solutions to problems,
- **Emotional Intelligence**: You have the ability to identify and regulate your own emotions and understand the emotions of those around you. You are level-headed, self-aware, empathetic, and motivated.
- **Receptiveness**: You are receptive to constructive criticism and open to feedback. YOu recognize that to excel there is always room for improvement.
- **Detail Oriented**:Strong decision-making and investigative skills. Demonstrate organizational and time management skills and able to work in a high-pressure environment.
- **Attitude**:You are mindful, assertive, even-tempered, and solution-oriented. You have a positive influence on those around you and maintain a solutions-based mindset in all you do.
- **Availability**:We're better together. As such, you are willing, able, and eager to join us 3 days a week in our incredible Railtown office in Vancouver to collaborate with the rest of the claims team.
**What you Bring to the Table**
- **Experience**:You have a robust work history in the collision repair industry, and you know the right way to do thigs. You have submitted estimates to a variety of insurers and know what is expected. Familiarity with industry standard estimating systems.
- **Curiosity**:You like to understand the how and why. You are open to learning how things are done outside your role. You have the humility to admit what you DON'T know, but know how to use the tools available to find the answers you need.
- **Productive & Results-Oriented**: You get things done and you make those around you better. You can be highly productive in both teams and independent working conditions.
- **Great Communicator**:You are a great listener, which enables understanding, and have the ability to deliver clear, concise instructions to our partners in both written and verbal form.
- **Technical Skills**:You understand a job well and are skilled at the work you oversee. You take the time in the beginning to familiarize yourself with the role's requirements and challenges. You have a mechanical aptitude and a high level of understanding of automotive systems and construction.
- **Collaborator**:You have the ability to see the big picture and work for the good of the company.
- **Dependability**:You take initiative and get things done on time and meet and/or exceed expectation. You have respect, integrity, ethical behaviour, and have an ownership mentality.
**Qualifications and Education Requirements**
- 3-4 years of auto collision repair industry experience (insurance experience an asset, nut not required).
- Experience working in an acc
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