Team Leader

2 days ago

Winnipeg, Canada Revera Inc. Full time

**Description**

Revera owns and operates retirement residences and long term care homes in the senior living sector.

**Purpose. Passion. People.**

We are purpose driven. We are passionate. We are connected. We are truly out to live our best lives, as we come together to help others live theirs. Join our team today and build your career with us.

The Team Leader shall be responsible and accountable for the supervising and providing assistance to Tenant Companions; as well as the day to day operations of Rosewood. The Team Leader provides direction, instructions and guidance to employees at Rosewood and The Waverley. The Team Leader has the ability to be team effective by providing assistance when needed to get the job done and the ability to flex and adapt to situations as they arise.

Key Responsibilities

Quality Tenant Service
- To supervise and ensure Tenant Companions adhere to the plan of care for residents
- Responds to resident or family member concerns promptly and ensures appropriate action is taken within decision making authority and/or brings to the attention of DHW or ED
- Ability to be customer focused by making oneself available to the Tenant Companions, residents, families/friends, Home Care Workers and visitors
- Ability to listen, understand and respond to tenant needs respecting their dignity and promoting their independence
- Provides assistance to the Tenant Companion as requested and in urgent/emergency situations
- Ability to act calmly, confidently and in an appropriate manner to an urgent or emergent situation
- Makes copies of confidential / appropriate information when sending resident to hospital
- Assists with special events that involve more than one house
- Coordinate with DHW for move-ins and move-outs
- Assists the Tenant Companion as required or requested by DHW/ED. Performs all the duties of a Tenant Companion as required.
- Reports all pertinent shift and resident information to the oncoming shift.
- To report any adverse observations noted to the DHW, after medication
- To notify DHW if a medication error has occurred.
- To work in a position of trust with vulnerable adults (residents);
- To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera's Code of Conduct;
- To complete other duties as assigned.

Environmental Services
- Audits to ensure tenant suite(s) and common area(s) are maintained in a safe, clean and comfortable condition
- Team Leaders make rounds multiple times each shift to ensure any issues are reported to the appropriate manager / department
- Ensure internal walkways and small sitting areas to the houses are free of clutter and any hazards such as spills or trash. Picks up any trash and wipes up any spills.
- Ensure appropriate departments are aware when a suite is vacated.
- Ensure empty suites are readied for new residents
- Assist the Tenant Companion with any major spills or accidents within the house or common areas of Rosewood/Waverley
- Ensure all requests for maintenance work are appropriately submitted and completed
- To orientate tenants, move in and internal transfers where applicable; using a warm and welcoming approach
- Ensures Tenant Companions are using safe food handling practices as per policy.

Human Resources
- Replaces staff that are unable to work their scheduled shift. Completes the required documentation.
- Assist in covering or arranging for employee breaks
- Annual Tenant Companion performance appraisals
- Assumes the Tenant Companion's duties if they go off duty mid to end of shift. Reports to the Staffing Coordinator or designate all such situations. Completes the required documentation.

Health and Safety
- Takes responsibility for ensuring Tenant Companion's minimum requirements are current. Observes return demonstrations and signs off the record.
- Uses good body mechanics. Acts as a role model for proper body mechanics. Reviews the correct use of body mechanics with a Tenant Companion upon request of the DHW.
- Reports to the scene of any accident/incident within the Rosewood & Waverley assisting as needed.
- Ensure employees complete required Revera and WCB paperwork if hurt on the job. Complete an initial investigation of reported injury site.
- Becomes the Fire Marshall for the building in the absence of the DES or designate.
- Adherence to workplace safety and health regulations as well as site policies and guidelines.
- To notify the appropriate manager/department of any concerns impacting tenant's safety.

Community Relations
- Demonstrates excellence in customer service using courteous, caring, understanding and empathetic approaches.
- Complete Rosewood prospect tours of site as required.
- Promotes the Rosewood in a positive manner demonstrating a commitment to its service excellence.
- Meets and greets Tenants, families and visitors with warmth and respect using a welcoming approach.

Administrative
- To uphold and promote t

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