Inside Sales Representative

“Work Hard, Play Harder”

Are you looking to join a growing sales team that is full of opportunity and career growth? How about a team that celebrates wins, supports you directly in achieving your goals, offers flexibility, and pushes you to the next level?

We are in search of a proactive representative who is motivated to learn, grow, and succeed in our organization for our Peterboroug district. You will be the **Inside Sales Representative/Customer Service in** **Peterborough, ONT** for Waste Connections of Canada.

Peterborough Inside Sales Representative/Customer Service will be able to communicate effectively and persuasively to a high volume of people throughout the workday. Interaction between accounts, our outside sales representative, customer service, and other departments will take place on a daily basis.

**Shift: Monday - Friday**

**Location: 2345 Whittington Dr, Cavan-Monaghan, ON K9J 0G5, Canada**

**Salary Base: $45,000 - $50,000/year plus commission**

**Duties and Responsibilities - **_includes but are not limited to_**
- Support new business opportunities and existing customer new business additions to the District in Kingston
- Maintain appropriate files and documentation, in accordance with company policy and internal controls
- Date entry and complete customer account set up
- Team up with T.M to conduct follow up calls and solve minor issues to free up T.M for hunting
- Assist T.M and Sales Manager with ARES through entering incoming account changes and new commercial and broker business
- Renewals of low revenue and medium revenue accounts for the District
- Execute and call on all sales campaigns/promotions, new service launch and other sales related initiatives
- Assist sales department with issues / issues call in’s when necessary/track deliveries to assure time lines are met for new business and exchanges.
- Identify and resolve current customer problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
- Cultivate client relationships. Effectively determine the decision maker(s) and key personnel to maintain a personal level with all our customers helping to control Districts churn rate
- Assist with change order forms/updating Trux / changes in Ares when necessary
- Assist when required with A.R collections and delinquent account follow up
- Assist in customer calling for missed pickups and route issues - checking daily for issues that need contact with the customer
- Assist in booking temp business for District when needed
- Assist overflow of with minor retention or disgruntled customer calls when necessary
- Maintain up to date knowledge of Waste Connections competitive positioning in the market
- Analyze account activity and suggest opportunities for service improvements to the customer

**Qualifications**
- Telephone sales and customer skills are a key component of the position with successful track record of maintaining existing business, prospecting and closing new business.
- Excellent phone etiquette and demeanor.
- Excellent written and verbal communication skills.
- Maintain and develop existing business best practices.
- Ability to operate in a fast-paced and dynamic business environment and be prepared to develop and execute strategies
- Ability to learn and use multiple computer systems simultaneously
- Motivated by individual and team achievement.
- Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer._