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Part-time Front Desk Agent for Hampton Inn Kingston
2 weeks ago
Brand new Hampton Inn By Hilton is looking for dynamic, energetic, outgoing individuals who can deliver exceptional customer service and think/work independently with minimum supervision to join their current team of hospitality professionals. If you have what it takes, WE WANT YOU
Front Desk Agent responsibilities include registering guests, managing reservations, providing information about rooms, rates, and amenities, and assisting guests’ requests. Ultimately, Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests.
**HOTEL FRONT DESK AGENT’S DUTIES AND RESPONSIBILITIES**:
- Warmly welcome and greet all hotel guests
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Assist guest with inquiries
- Inform customers about payment methods and verify their credit card data
- Register guests and collect necessary information (e.g., contact details and exact dates of their stay)
- Provide information about the hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Additional responsibilities assigned by management
**REQUIREMENTS**:
- Customer service attitude and passion
- Excellent communication and organizational skills
- Work experience as a Hotel Front Desk Agent, Receptionis
**Job Types**: Full-time, Part-time
Part-time hours: 20 per week
**Salary**: $16.00-$17.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evenings
- Morning shift
- Night shift
Ability to commute/relocate:
- Kingston, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Do you speak French (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
Work Location: One location