Vice President of Operations

1 week ago

Edmonton, Canada Sunco Communication and Installations Ltd. Full time

**Job Description - Vice President of Operations**

**Reports to**:President

**We Are Sunco Communication and Installation**

At Sunco, our mission is to make business communication easier for our clients.

For more than 20 years we have helped companies get more from their telecommunications and IT services, earning our place as our clients’ trusted independent business telecom and managed IT systems integrator. Our focus on becoming a long-term strategic partner to each of our clients is second to none.

Our people are what makes that possible. Every day our team helps clients of all sizes achieve cost savings, increase their protection and improve their performance. Our collective experience and dedication allow us to work with businesses of all sizes and from all industries to determine the best solutions to support their ongoing success and provide added peace of mind. And we deliver those solutions with the employee-level commitment and collaborative approach every client relationship deserves.

**Our Core Values**

Sunco is an exceptional place to work.  We attract and retain people who have an ownership mentality. That means every decision, every job, and every interaction with clients and each other is done with a clear understanding of how it directly impacts the success of both our company and our clients’ businesses.

Our core values are the foundation of our success.
- We Embrace Change
- We Do What It Takes
- We are Accountable to the Outcome
- We Do the Right Thing
- We Bring out the Best in Each Other

**Job Summary**:
Reporting to the President, the Vice President of Operations will be a key leadership team member and together will establish policies that promote company culture and vision.

The VP - Operations will drive operational and procedural excellence, lead strategic decision-making, and guide the day-to-day functions of the Telecom & IT Services departments, and the Project Management office. These departments provide high-quality, responsive technical services to internal and external clients while meeting safety, operational and financial goals.

The goal of the VP-Operations position is to secure the functionality of the business to drive extensive and sustainable growth. We expect you to be an experienced and efficient leader.

We'd like to meet you if you also have excellent people skills, business acumen, and exemplary work ethics.

**Key Responsibilities**:

- Design and implement business strategies, plans and procedures to meet company efficiency goals. Identifying cost savings and process improvements.
- Set comprehensive goals for performance and growth that are meaningful in identifying and improving the performance of the Operations group.
- Lead and coach high-performing management staff of Telco & IT departments and PMO, building L10 meeting cadence, professional development, quarterly conversations, setting and assigning quarterly rocks, and championing Sunco Core Values.
- Ensure proper utilization of ConnectWise CRM/Service functionality by all Sunco staff.
- Responsible for operational profit and loss, capital expenditures and operational budgets.
- Ensures compliance with applicable laws, regulations, and industry standards, staying updated on regulatory changes and implementing necessary measures to mitigate risks.
- Oversee Sunco IT infrastructure.
- Aware of competition in the marketplace and works with all departments to ensure Sunco responds appropriately to all changes and opportunities.
- Effective communication between Operations and all departments.
- Work closely with the President on plans, goals and future product/service innovations. Write and submit reports to the President in all matters of importance.
- Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
- Facilitates timely issue resolution through solution-focused problem solving; follows up on unresolved issues; accepts advice and counsel.
- Manage relationships with partners/vendors.

**Requirements**:

- Proven experience as a Vice President of Operations or relevant role in Telecommunications or related technical/IT industry, minimum 10 years of experience.
- High acumen in Telco and IT Services/MSP Operations business functions.
- Demonstrable competency in strategic planning and business development.
- Expert knowledge of data analysis and performance/operation metrics.
- Proficiency in IT/Business infrastructure and MS Office.
- Outstanding organizational and leadership abilities.
- Excellent interpersonal and public speaking skills.
- Aptitude in decision-making and problem-solving.
- Strong verbal and written communication skills.
- Ability to establish and maintain effective working relationships with clients and key stakeholders.

**Competencies**
- Strategic Leader
- Problem-solving
- Self-starter
- Accountability
- Detail-oriented
- Positive attitude
- Coaching and Mentoring
- Customer-focused

**What We Offer**
- Hybrid work environment

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