Switchboard Operator

***Job Details**:
***Switchboard Operator - Switchboard - Part Time - 2023-172***

**Open Date**
Apr 12 2023 - 01:00:00 PM

**Close Date**
Apr 14 2023 - 11:59:00 PM

**Position Title**
Switchboard Operator - Switchboard - Part Time - 2023-172

**Posting Type**
Part Time

**Posting Status**
Active

**Position Length**
Permanent

**Department Group**
Switchboard

**Hours per Week**
>37.5

**Department**
Switchboard

**Openings**
1

**Education**
Other

**Description**:
**Position Summary: (8 hour shifts - 7 days per week including weekends and holidays))**

Responsible for receiving and directing incoming and outgoing calls on a multi-line switchboard; responsible for accurately accessing the BGH On Call SharePoint site for Specialists/Departments, on call schedules; overhead paging as necessary; attending to fire alarm system as well as monitoring other facility type alarms, and registering out-patients within the Hospital Information System (QuadraMed). Provide clerical support services and information to the public, as well as other departments as required, i.e. phone numbers, meeting locations, patient location and general inquires. Responsible for all Emergency Codes as defined with the Emergency Code manual.

Participates in service and hospital-wide activities and programs that model and promote a safe and healthy patient-centered environment and that contribute to quality improvement and risk management initiatives.

**Requirements**:
**Education and Experience**:

- Minimum ofSecondary school graduation diploma with preference for post-secondary training in office administration
- Previous medical background a definite asset
- Previous experience in switchboard and QCPR

**Knowledge, Skills and Responsibilities**:

- Processing reports, accepting bill payments, and keeping a balanced cash
- Distributing keys for various department staff
- Demonstrated excellent computer skills primarily in QuadraMed, Excel and Word mandatory
- Demonstrated work experience in multi-tasking and ability to work well under pressure
- Demonstrated excellence in spoken and written communication
- Demonstrated ability to relate in a tactful and sensitive manner with staff, patients and the general public
- Ability to organize work tasks and work independently
- Excellent problem solving skills and possess attentive listening skills
- Maintain confidentiality at all times
- Good attendance and availability required

Please send your current résumé quoting the above Competition Number to:
**Brockville General Hospital - Human Resources Department**

**75 Charles Street**

**Brockville, Ontario, K6V 1S8**

**Fax: (613) 345-8305