Reservations Sales Agent
3 weeks ago
The **Century Plaza Hotel** is looking for a part time **Reservations Agent** to join our team.
Majority of shifts will be weekdays (30 to 40 hours) with some weekends as needed. Daytime hours only.
The position reports directly to the Reservations Manager.
**PRIMARY RESPONSIBILITIES**
- Answer incoming reservation calls in a friendly, efficient and professional manner;
- Knowledge of sell rates, packages and groups available for any given dates when guests inquire;
- Assist Reservations Manager with group reservations, coordinating and completion of tasks relating to groups, including entry of rooming lists, room assignments, creating group masters and maintaining group blocks, etc.;
- Process pre-payment for reservations and packages and ensure all package items are delivered;
- Maintain consistent communication flow between Reservations and Front Desk;
- Maintain guest history in the property management system and ensure all relevant departments are aware of special requirements/requests;
- Ensure all work is completed in a timely and complete manner;
- Complete daily filing and ensuring work areas are kept tidy and organized.
**QUALIFICATIONS**:
- Minimum 1 Year previous Hotel Front Office / Reservations experience;
- Exceptional organizational, written and verbal communication skills;
- Able to prioritize, multitask and display sound business acumen while delivering the highest levels of customer service;
- Internet and Microsoft Office 365 knowledge;
- Detail oriented and numerical aptitude is a must;
- Ability to work under deadline pressures;
- A Post-secondary education in a tourism or hospitality field is an asset;
- Previous Opera Cloud experience an asset
- Available to work weekends.
Thank you for your interest
**Job Types**: Part-time, Permanent
**Salary**: From $22.00 per hour
Schedule:
- Day shift
Ability to commute/relocate:
- Vancouver, BC V6Z 1Y5: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work weekends? (day shifts only)
**Experience**:
- Hotel front office or reservations: 1 year (required)
Work Location: One location
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