Client Concierge

**NOTE: There appears to be a slight integration issue between our program and Indeed. This position is in-office at our Fonthill location. We are not currently hiring remote workers**

**Description of Position**

This is a non-technical position but works directly within our technical team as well as communicating directly with our clients.

There are a few parts to this role that are highly important:
First, being quick to answer the telephone and have excellent telephone etiquette - call centre experience would be preferred.

Secondly, be an excellent team player - we work in a very collaborative environment and require team members that pitch in wherever needed to get the client what they need.

Finally, a high attention to detail, strong organizational skills and leadership potential - we are looking for someone to really own the client experience and help link them to all related internal services.

**Job Purpose**
- Assisting with client follow ups and resolutions.
- Answering questions regarding invoices or billing.
- Assist with identifying client requirements and relaying that information back to sales staff.
- Assisting with directing information to the correct department.
- Documentation of all work as completed.
- Delegate and prioritize service calls based on the client need
- Commitment to quality & high quality customer service
- Assisting with the client onboarding process & being a point of contact for clients within your team
- Ability to assist clients with how to access and utilize our tools

**Required Skills**:

- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
- Ability to work in a team and communicate effectively.
- Ability to multi-task and adapt to changes quickly.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the need for little supervision.
- Ability to learn new technology or pick up new processes quickly

Company Overview

Do you LOVE Technology and helping people? Do you want to make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that “get” it?

We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate. Our clients are all small to mid-size businesses such as accountants, greenhouses, engineering firms, doctors, as well as larger companies including manufacturing plants. Want to work in an environment that is no drama / no office gossip?

**Some Perks of Working here**
- Paid lunch and breaks (1 hr/day)
- Focus on your professional and personal growth
- Comprehensive Benefits package after 6 months
- Extended health care
- Vision care
- Dental care
- Employee Assistance programs
- Disability insurance
- Competitive wages