Ecomm Product Owner

6 months ago

Montréal, Canada Cirque du Soleil Full time

**eComm Product Owner**
- Permanent position**We were born from an eclectic troop of performers. Come live the experience of being yourself every day to create the extraordinary.**

**OUR MISSION**

Since 1984, Cirque du Soleil Entertainment Group has been focusing on ever more creative and magical work in order to constantly push the limits of the imagination and surprise spectators Innovation and creativity are at the heart of our shows and will continue to transcend our upcoming productions around the world.

Today, we have a place for those who have a marked taste for thinking up exceptional products, for ensuring the smooth running of operations, for putting their ingenuity at the service of their team, in addition to contributing to enhancing their expertise and develop practices unique to Cirque du Soleil

So don't wait any longer and join the Cirque adventure You will meet ambitious people and people passionate about the world of entertainment

**YOUR MISSION**

We are seeking a dynamic eComm Product Owner to spearhead the migration of our current merchandise e-commerce platform to a new, cutting-edge solution, as well as operationalizing the new platform and strategy once the migration project is completed. This role is a unique blend of product ownership, business analysis,project management and operation/logistic.

**Main Responsibilities**:
**Business Analysis**
- Conduct a thorough analysis of business requirements, identifying must-have features and potential customizations.
- Work with financial analysts to determine cost-benefit analysis and ROI for the proposed solutions (business case).
- Understand and document underlying logistics and operations of each potential platform.
- Work with the different stakeholders on building a reliable and profitable strategy.
- Translate stakeholder needs into technical requirements in collaboration with functional analysts to ensure they are implemented effectively.

**Platform Migration**
- Lead the transition project from inception to completion, including vendor selection, platform customization, and integration with existing systems.
- Coordinate with stakeholders to ensure seamless data migration and mínimal disruption on ongoing operations.
- Lead the contract negotiations with internals teams (Finance, Legal, Procurement, etc.)

**Project Management**
- Develop project plans, timelines, RACI, and deliverables for the migration project and the ongoing platform evolutions.
- Manage risks, adjust plans as necessary, and communicate updates to stakeholders.

**Product Ownership and Operations**
- Own the product roadmap for our e-commerce, ensuring an alignment with our business strategy and market needs.
- Evaluate user feedback and performance data (ex: paid media campaigns)to guide future developments and constantly optimize the platform to achieve the best conversion rate possible.
- Operate the platform content, configurations and acquisition strategy along with selected vendors and internal teams.

**YOUR UNIQUE EXPERTISE**
- Bachelor's degree in business administration, Information Technology, or related field.
- Proven experience with the main aspects of eCommerce (shipping, handling, inventory management, fulfillment, CMS, supply chain coordination, returns and exchanges, pricing, taxes compliance, revenue and cost analysis, customer support, digital marketing (SEO, PPC & social media), marketplace integration, reporting, data privacy policy, market research, business strategy, etc.).
- Strong project management skills with a track record of delivering complex projects on time and on budget.
- Excellent communication, leadership, and stakeholder management abilities.
- Familiarity with eCommerce platform/marketplace such as Amazon is a plus.

**To keep pace with the creation, production and distribution of our products, our employer proposal is unique.**

**HERE IS AN OVERVIEW**
- An inclusive hybrid work mode based on team experience and flexible working hours
- Access to an individual office on the days you come to the Montreal Studio, a stimulating environment that will allow you to put all your creativity to good use
- A culture focused on the development of fair practices and unifying events
- Professional growth focused on high quality projects to propel your career
- A group insurance program, RRSPs and other benefits that we will be happy to present to you
- Personalized support adapted to your professional ambitions: training program, regular check-ins, inter-team contribution.

Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings.

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