Table Games Dealer

**Great Blue Heron Casino & Hotel is seeking part-time Table Games Dealers**

Under the general direction of the Pit Manager, this position will be responsible for providing superior customer service and conducting all table games in a precise, efficient, and secure manner in accordance with all applicable policies and procedures. Table Games Dealers must lead by example to create Great Experiences and Memories for all guests and colleagues
- Performs opening and closing procedures for table games;
- Deals table games in accordance with department standards and all regulations
- Follows procedures to maintain security of table assets during play
- Takes control of the table, including dealing out disruptive and/or disrespectful players;
- Complies with all government regulations, Internal Controls and Department & Company policies and procedures;
- Communicates with Supervisor on table issues, including but not limited to responsible gaming, alcoholic beverage consumption concerns, violations of table rules and/or other issues
- Promotes Responsible Gaming;
- Ensures accurate chips handling and game commentaries are made in an audible and precise manner;
- Demonstrate strong customer service skills and behaviours, delivering exceptional experiences to internal and external guests;
- Develops and cultivates strong working relationships with all stakeholders including guests, ownership, employees, vendors and regulators;
- Responds to, resolves or escalates issues and inquiries concerning table games;
- Reports irregularities and suspicious activities to supervisor immediately;
- Ensures compliance with licensing laws, health and safety and other statutory regulations.

**Successful applicants will demonstrate the following qualifications**:

- High school diploma required; post-secondary education an asset;
- Experience in a related field of one (1) or more years or a combination of equivalent working experience in a highly customer service-oriented role or entertainment-type setting;
- Knowledge of all aspects of gaming policies and procedures and game protection would be an asset;
- Strong organizational, attention to detail, interpersonal, analytical and communication skills;
- Proven ability to follow strict policies, procedures and practices;
- Ability to stand for extended periods of time;
- Math skills (balancing, addition and calculation) and manual dexterity (shuffling, riffling). An assessment for both skills will be administered.
- Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario