Foh Supervisor

**Job Title**: FOH Supervisor - The Core - Welland Campus
**Reports to**: Student Centre Manager
**Classification**: Full-Time

**Hours**: 11:30am - 7:30pm Monday - Friday

The Core is at the centre of student life at Welland Campus. As the FOH Supervisor, you’ll be leading the FOH team that makes The Core the awesome place that it is From running the bar, to helping with operations, you’ll be the go-to person.

**What you’ll be doing**:
**1.** **Operations**

1.1. You’ll be leading a FOH team comprised of full-time and student staff

1.2. You’re fielding all customer complaints in absence of Student Centre Manager

1.3. You’ll be running The Core Bar
- taking drink and food orders, pouring draught, mixing cocktails, serving guests

1.4. You’re going to need your Smart Serve Certification

1.5. You’re going to be promoting repeat business and loyalty by enhancing, and ensuring the student experience is consistently at the highest possible level of quality.

1.6. You’re ensuring operations are running smoothly in the absence of the Student Centre Manager

1.7. You’re guaranteeing that all policies and procedures are followed by staff as regulated by the AGCO and all other relevant regulations.

1.8. You have strong working knowledge of POS systems, and their functionality.

1.9. You’ll be reconciling all cash register receipts at day’s end, and ensuring proper safeguards and controls are adhered to.

1.10. You’ll report all incidents to the Student Centre Manager within a 24hr time period

1.11. You will meet with the Student Centre Manager, as well as the Operations Manager, on a weekly basis to discuss sales, labour, orders, and event logistics.

1.12. You’ll maintain the highest standards possible including, but not limited to: labour laws, food and beverage quality, cleanliness, customer satisfaction, and work completion

1.13. You’ll be completing inventory control counts monthly.

1.14. You’ll be assisting the Student Centre Manger in nightly events as needed.

1.15. You’ll be assisting the Student Centre Manger in coordination of booking, catering, and implementation of Student Centre rentals when required

1.16. You’ll be recording all spillage counts for the Student Centre Manager for daily review

1.17. You’ll be reporting all equipment malfunctions to the Student Centre Manager

1.18. You’ll be required to assist in Security issues and daily closing duties when necessary

**2.** **Human Resources**

2.1. Ensure training methodologies are performed with all staff in accordance with the Student Centre Employee Manual

2.2. Report all staffing concerns to the Student Centre Manager

**3.** **Financial**

3.1. Properly carry out cash control procedures

**4.** **Requirements**

4.1. You’re going to need your Smart Serve.

4.2. You’re going to need a lot of FOH experience

4.3. You’re going to need an awesome personality