Network Operation Center Analyst

2 weeks ago

Montréal, Canada Canadian National Railway Full time

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

The primary objective of the Telecom Network Operations Center is to monitor, manage & support CN networks & Network carried services with a goal to offer optimum Network availability o internal & external customers.

**Description**:

- Shift work 7/24 (**Rotating 12 **hrs.** **shift work include days, evenings, nights & week ends**.)

**CCNP “ “Switching” Cisco”** and/**or Alcatel SRM (2)** or equivalent
- Excellent understanding of IP and networking concepts including MPLS
- Excellent knowledge and experience with Wireless solutions (Wi-Fi, Cellular & Radio)
- Great knowledge and experience with IP Services (DNS, DHCP, Radius, TACACS, NTP, VPN,)
- Provide level 2 Incident solving support on all Telecom services.
- Provide technical expertise to CN Technicians.
- Perform pro-active/preventive Telecom Network activities.

**Skill set**:

- High Trouble shooting skills
- Solid TCPIP technical expertise (CCNP) or 3 Year experience in support in an IP field.
- Bilingual (English & French) is an asset
- Self learner
- Should be able to work independently or with little direction.
- Positive attitude
- Promote team work

***

**Assets**:

- Understanding of ITIL processes
- Demonstrate Leadership skills
- NNMi, NSP, Infoblox and other management tools
- Arista, SD-WAN, Cloud Network technology
- Experience working in a large IT organization

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

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