Retail Supervisor

2 weeks ago

Ottawa, Canada Coach (Tapestry) Full time

**Lead Supervisor**

**Job** **Description**
- The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to _directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows _exemplary performance behaviors, not only with work performed but by representing Coach at its highest _standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store _environment._

Sample of tasks required of role:

- SALES: _
- Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
- Endorses, models and develops team to deliver Coach’s Selling and Service expectations
- Enforces sales strategies, initiatives and growth across all categories
- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
- Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
- Productivity Management: holds sales team accountable for personal sales
- Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
- Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
- Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
- Sensitive to customer and team needs and tailors approach by reading cues
- Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
- Develops both self and individual product knowledge skills and remains aware of current collections
- Understands the positive sales impact staffing has on the business and recruits accordingly
- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize

Company tools; delegates and empowers others and encourages individual growth
- Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development
- Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
- OPERATIONS: _
- Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
- Demonstrates strong business acumen
- Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
- Maintains interior and exterior upkeep of the building with partnership from the corporate office
- Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
- Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
- Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
- Ensures all daily tasks are completed without negatively impacting service of Coach standards

Competencies required:

- Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
- Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner.

  • retail store supervisor

    Found in: Talent CA 2 C2 - 3 weeks ago

    Ottawa, Canada HANIYA'S RETAIL INC. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsTasksSupervise staff (apprentices, stages hands, design team, etc.)Assign sales workers to dutiesHire and train or arrange for training of staffOrder merchandiseSell merchandiseOrganize and maintain inventorySupervise and co-ordinate activities of workersOversee...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 5 days ago

    Ottawa, Canada HANIYA'S RETAIL INC. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksSupervise staff (apprentices, stages hands, design team, etc.)Assign sales workers to dutiesHire and train or arrange for training of staffOrder merchandiseSell merchandiseOrganize and maintain inventorySupervise and co-ordinate activities of workersOversee payroll...

  • Customer Service Supervisor

    4 days ago

    Ottawa, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience. Join us and grow your career with our retail team as a...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 2 weeks ago

    Ottawa, Canada VENTE AU DÉTAIL BESTSELLER CANADA INC. Full time

    Education: College/CEGEPExperience: 2 years to less than 3 yearsWork settingRetail businessTasksAssign sales workers to dutiesHire and train or arrange for training of staffAuthorize return of merchandiseEstablish work schedulesSell merchandisePrepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 1 week ago

    Ottawa, Canada VENTE AU DÉTAIL BESTSELLER CANADA INC. Full time

    Education: Expérience: EducationCollege/CEGEPWork settingRetail businessTasksAssign sales workers to dutiesHire and train or arrange for training of staffAuthorize return of merchandiseEstablish work schedulesSell merchandisePrepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including customer requests,...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 3 weeks ago

    Ottawa, Canada 6664105 CANADA INC. Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsWork site environmentAir conditionedWork settingRetail businessTasksAssign sales workers to dutiesHire and train or arrange for training of...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 5 days ago

    Ottawa, Canada 6664105 CANADA INC. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsWork site environmentAir conditionedWork settingRetail businessTasksAssign sales workers to dutiesHire and train or arrange for training of...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 2 weeks ago

    Ottawa, Canada 2676620 ontario inc Full time

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsWork settingRetail businessTasksAssign sales workers to dutiesHire and train or arrange for training of staffOrder merchandiseEstablish work schedulesSell merchandise Resolve issues that may arise, including customer requests, complaints and supply shortagesOrganize...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 1 week ago

    Ottawa, Canada 2676620 ontario inc Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingRetail businessTasksAssign sales workers to dutiesHire and train or arrange for training of staffOrder merchandiseEstablish work schedulesSell merchandise Resolve issues that may arise, including customer requests, complaints and supply shortagesOrganize and maintain...

  • Store Technical Service Supervisor

    6 days ago

    Ottawa, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Supervisor, which we call an In Store Services Team Lead. In this role, you will lead, develop, and support the In Store Services team and work together to create an amazing customer experience. Join us and grow your career with our retail...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 2 weeks ago

    Ottawa, Canada 6386393 Canada Inc. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksAssign sales workers to dutiesHire and train or arrange for training of staffOrder merchandiseAuthorize return of merchandiseEstablish work schedulesPrepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 2 weeks ago

    Ottawa, Canada Shell Canada Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearWork settingRetail service establishmentTasksSupervise staff (apprentices, stages hands, design team, etc.)Assign sales workers to dutiesHire and train or arrange for training of staffAuthorize payments by chequeOrder merchandiseAuthorize return of...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 5 days ago

    Ottawa, Canada 6386393 Canada Inc. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksAssign sales workers to dutiesHire and train or arrange for training of staffOrder merchandiseAuthorize return of merchandiseEstablish work schedulesPrepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including customer...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 1 week ago

    Ottawa, Canada Shell Canada Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingRetail service establishmentTasksSupervise staff (apprentices, stages hands, design team, etc.)Assign sales workers to dutiesHire and train or arrange for training of staffAuthorize payments by chequeOrder merchandiseAuthorize return of merchandiseEstablish work...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 2 weeks ago

    Ottawa, Canada That Corner Store Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearWork settingRetail businessOn-site customer serviceTasksSupervise staff (apprentices, stages hands, design team, etc.)Hire and train or arrange for training of staffOrder merchandiseAuthorize return of merchandiseEstablish work schedulesSell merchandisePrepare...

  • Ft Support Supervisor

    2 weeks ago

    Ottawa, Canada Tory Burch Full time

    JOB SUMMARY This Role is Tailor-Made For You Because: You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You’re also resourceful and collaborative, highly motivated and efficient. A sense of humor is a plus! A Day...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 2 weeks ago

    Ottawa, Canada BOMBAYSPICES Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 7 months to less than 1 yearWork settingRetail service establishmentTasksSupervise staff (apprentices, stages hands, design team, etc.)Assign sales workers to dutiesHire and train or arrange for training of staffOrder...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 5 days ago

    Ottawa, Canada BOMBAYSPICES Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearWork settingRetail service establishmentTasksSupervise staff (apprentices, stages hands, design team, etc.)Assign sales workers to dutiesHire and train or arrange for training of staffOrder merchandiseAuthorize return...

  • stock clerks supervisor

    Found in: Talent CA 2 C2 - 2 weeks ago

    Ottawa, Canada Silk Road Foods Inc. Full time

    Education: Secondary (high) school graduation certificateExperience: Experience an assetWork settingRetail service establishmentTasksSupervise staff (apprentices, stages hands, design team, etc.)Assign sales workers to dutiesHire and train or arrange for training of staffAuthorize payments by chequeOrder merchandiseAuthorize return of merchandiseEstablish...

  • Corporate Store Supervisor Ii

    1 week ago

    Ottawa, Canada Bulk Barn Full time

    About Us Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing! The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and...