User Support Technician

3 months ago

Bolton, Canada M and M Carriers Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 3 years to less than 5 years
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:

- 5-10 people
**Certificates, licences, memberships, and courses**:

- Microsoft certified professional (MCP)
- Network+ Certification
**Computer and technology knowledge**:

- Android
- Linux
- Networking software
- Intranet
- Servers
- Word processing software
- HTML editing software
- Database software
- .NET
- C++
- MS Office
- Oracle
**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
**Financial benefits**:

- As per collective agreement
**Other benefits**:

- Free parking available
- On-site amenities
- On-site recreation and activities
- Other benefits
- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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