Sgt Invigilator
1 month ago
Position Description:
If you enjoy working with the public in a high energy and dynamic environment, a challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional, technically savvy, motivated, service oriented and customer focused, team that supports SGT Invigilator operations within our Drive Test Centre locations. You will work closely and collaboratively with the SGT Management team to provide on-going administrative support on the booming SGT contract. In addition to monitoring and managing the on-line exam portal for examination sessions, you may also be asked to use knowledge from these instances to identify problem areas, trends, root cause and opportunities for improvement.
**In this role, you will perform the following duties**:
To work closely and collaboratively with the SGT Management team to provide on-going administrative support on the booming SGT contract. In addition to monitoring and managing the online exam portal for examination sessions, you may also be asked to use knowledge from these instances to identify problem areas, trends, root cause and opportunities for improvement.
- Invigilating scheduled SGT sessions through our online portal.
- Performing processes on our online portal.
- Operating video conferencing software to commence online testing.
- Set-up online exam portal/Zoom video conference.
- Validate applicants’ ID/workspace through video conference.
- Closely following and enforcing exam procedures and regulations.
- Utilizing a set script to provide important information/test rules and procedures.
- Ensuring a positive, secure online exam experience to our applicants.
- Participating in feedback meetings to improve online testing process/product.
- Providing additional administrative support to the SGT contract.
**Your responsibilities include but are not limited to**:
- Understand the overall business operations as it relates to the management of the day to day client relationships.
- Technical understanding of the exam, online portal, and its functions.
**SGT Locations**:
- Kitchener,
- Burlington,
- Downsview,
- Kingston,
- Sudbury,
- Hamilton.
Qualifications:
**To be successful in this role**:
- Intermediate level of computer skills, and willingness to learn and adapt are required.
- 1-4 years of customer service experience in a service environment is preferred.
- Proficiency in Zoom is mandatory.
- Experience with learning platform software (Moodle) is preferred.
- Proficiency in MS Office is preferred (Word, Excel, Teams).
- ** Must be able to pass Criminal Record Check (CPIC) and Fingerprint Check.**
If you are interested in supporting and working with our professional and passionate Serco team
Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
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